Summary
Overview
Work History
Education
Skills
Timeline
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Carole Gordon

Elgin,IL

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

26
26
years of professional experience

Work History

Patient Access Representative

R1 Rcm
Hoffman Estates, IL
10.2005 - Current
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Collected co-pays and other payments from patients at time of service.
  • Answered phones promptly in a professional manner.
  • Scanned documents into electronic medical records system.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Greeted patients and visitors in a courteous and professional manner.
  • Verified insurance coverage for services provided by the facility.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Verified demographics and insurance information to register patients in computer system.
  • Created new patient accounts in EMR system as needed.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Assembled registration paperwork and placed identification bands on patient.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Ensured accuracy of all data entered into computer system.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Provided assistance to internal departments when needed.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Assisted with preparing daily cash reports for accounting department.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Explained policies, procedures and services to patients.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Reported liabilities and risk management concerns to supervisor for review.

Sales Associate

Bed Bath & Beyond
Schaumburg, IL
01.1998 - 10.2005
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Collected payments and provided accurate change.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Organized stockroom shelves according to size, color or style.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed transactions using a point-of-sale system.
  • Used technology resources to assist customers in locating and selecting items.
  • Conducted inventories on a regular basis to track stock levels.
  • Increased purchase amounts by cross-selling with similar products.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Tracked sales performance metrics to identify trends in the market place.
  • Scheduled shifts for fellow associates during peak traffic times.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Organized store by returning merchandise to proper areas and restocked displays.

Education

CERTIFICATION - MEDICAL CODING

William Rainey Harper College
Palatine, IL
05-2017

Skills

  • Time Management
  • Outgoing Personality
  • Energetic Self-Starter
  • Money Handling
  • Flexible Schedule
  • Reliable and Punctual
  • Cash Handling Accuracy
  • Customer Service
  • Positive and Professional
  • HIPAA Compliance
  • Multitasking and Organization
  • Insurance Company Knowledgeable
  • Insurance Verification
  • Problem-Solving
  • Registration and Admissions
  • Phone and Email Etiquette
  • Process Improvement
  • EMR
  • Patient Registration
  • Medical Terminology
  • Payment Processing

Timeline

Patient Access Representative

R1 Rcm
10.2005 - Current

Sales Associate

Bed Bath & Beyond
01.1998 - 10.2005

CERTIFICATION - MEDICAL CODING

William Rainey Harper College

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Carole Gordon