Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
PROFESSIONAL HIGHLIGHTS
ADDITIONAL WORK EXPERIENCE
PERSONAL KEYWORDS
Interests
Timeline
Generic

Carole Gresham

Brookfield,Illinois

Summary

Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

40
40
years of professional experience

Work History

Customer Service Specialist/Membership Department

RSNA
06.2022 - Current


  • Delivered exceptional customer support via phone, email, and chat channels to resolve inquiries efficiently.
  • Verifications of CVs & Verification Forms for Radiologists and Training Members
  • Working at the Annual Meeting in downtown Chicago

Cashier and Customer Service Representative

Jewel Food Store
03.1985 - 04.2025
  • Cashier and Customer Service Desk Representative
  • Person in charge for 5 nights a week
  • Early retired after 40 years
  • Managed cash register operations, balancing drawers at shift end with precision.
  • Assisted customers with product inquiries, enhancing overall shopping experience and loyalty.
  • Maintained cleanliness and organization of checkout area to promote a welcoming environment.
  • Handled customer complaints professionally, contributing to positive resolution outcomes and retention efforts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Customer Service Team Lead/Representative

CompuSystems
01.2006 - 07.2021
  • Customer Service Team Lead/Representative
  • Back-up receptionist
  • Supervised customer service operations, ensuring high-quality support and efficient workflow management.
  • Trained and mentored team members to enhance skills and improve overall performance.
  • Developed training materials to facilitate onboarding of new hires in customer service protocols.
  • Took credit card payments via phone and through email.

Education

No Degree - Accounting Major

Triton College
River Grove, IL

No Degree - Accounting Major

College of DuPage
Glen Ellyn, IL

Addison Trail High School
Addison, IL
01.1987

Skills

  • Proficient in the use of Outlook, WORD, EXCEL, Teams, Zoom, Slack, GURU, Cash Register, Data Entry, Calculator, Multi-Phone Lines, Chat, and Scanning
  • Exceptional verbal/written communications skills required Organization skills and detail-oriented required
  • Knowledgeable in Chat & Social Media (Facebook, Twitter, Instagram, Snap Chat) platforms and tools
  • Telephone etiquette
  • Complaint handling
  • De-escalation techniques
  • Call centers
  • Data entry
  • Computer proficiency
  • Active listening
  • Professional telephone demeanor
  • Microsoft outlook
  • Live chat support
  • Microsoft Office Suite
  • Call center operations
  • Multi-line phone talent
  • Payment processing
  • Order processing
  • Account updating
  • Customer service
  • Good communication skills
  • Call center experience
  • Customer relations

Accomplishments

  • Future Business Leaders of America Certificate of Merit – March 1, 1986
  • Managed Little League Baseball Team – Team Mom for 13 years
  • Manage and assist the Little League Baseball Concessions

PROFESSIONAL HIGHLIGHTS

  • Over 39 years experience of customer service care and cash handling
  • Over 15 years of clerical experience in answering phones, sorting mail, filing
  • 10 years experience in managing and organizing community related activities

ADDITIONAL WORK EXPERIENCE

During high school I worked in the Assistant Principal’s Office as a student helper. I maintained accurate files, photocopying and generating memos.

PERSONAL KEYWORDS

  • Enthusiastic, People-Person, Loyal, Great Communicator
  • Multi-Task Dependable Patient Quick Learner

Interests

I am a Mom of 4 sons and a Gramma of both a grandson and a grand daughter

I enjoyed watching my sons play football, baseball & wrestling

I was a stay at home Mom for 15 years

I have been a wife of a union bricklayer and a union carpenter

I enjoy wine tasting and music trivia

I enjoy going on weekend adventures and trying new food places

Timeline

Customer Service Specialist/Membership Department

RSNA
06.2022 - Current

Customer Service Team Lead/Representative

CompuSystems
01.2006 - 07.2021

Cashier and Customer Service Representative

Jewel Food Store
03.1985 - 04.2025

No Degree - Accounting Major

Triton College

No Degree - Accounting Major

College of DuPage

Addison Trail High School

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