Carole Grijalva
Mesa
Summary
Dynamic leader with demonstrated expertise in compliance auditing and quality assurance, showcasing a versatile approach across multiple departmental functions. Committed to leveraging extensive knowledge to adapt swiftly to evolving processes while enhancing organizational performance and service value through strategic insights. Thrives in both independent and collaborative environments, driving efficiency and growth.
Overview
8
8
years of professional experience
Work History
Compliance Auditor 3
State of Arizona Department of Economic Security
Phoenix, AZ
05.2025 - Current
- Perform audits with specialized Monitoring Tool to ensure case management compliance and track implementation of recommendations.
- Analyze data from audits and incorporate information into statistical reports using tools such as Tableau and Arizona Job Connection.
- Verify compliance with State and Federal statutes, regulations, and procedures.
- Assist with strategic work plan development, interpreting and applying established guidelines.
- Prepare written documents, reports, and executive summaries regarding audits, applying judgment and discretion.
Auditor 2 - Phoenix, Az
Department of Economic Security/Quality Assurance Integrity Administration
Phoenix, AZ
07.2023 - 05.2025
- Conduct monthly and quarterly desk reviews of local workforce areas to ensure compliance with state policies.
- Prepare detailed reports outlining findings and corrective actions.
- Monitor and track the status of audit findings and corrective actions to ensure timely resolution.
- Utilize computer-assisted auditing techniques for data analysis purposes.
- Interpret federal, state, and local statutes and regulations.
Employment Counselor (DERS) (Re-entry)
State of Arizona Department of Economic Security
Phoenix, AZ
08.2021 - 07.2023
- Responsible for providing employment services to match job seekers with Arizona businesses.
- Conduct site visits at correctional facilities to connect with incarcerated populations.
- Develop employment plans and determine eligibility for services.
- Create positive working relationships with local partners and community organizations.
- Manage agency databases to register and refer job seekers.
Unemployment Insurance Specialist/Adjudicator - PSE 3 (DERS)
State of Arizona
Phoenix, AZ
06.2020 - 07.2021
- Conduct unemployment inquiries and document communication with applicants and employers.
- Adjudicate unemployment claims and apply determinations on claimant files for processing.
- Assist co-workers with analysis of case information through mentoring during new hire training.
Administrative / Schedule Coordinator - PSE 3 (DERS)
State of Arizona
Phoenix, AZ
04.2018 - 01.2020
- Manage and coordinate program schedules for multiple events and clients.
- Create spreadsheets to track and monitor participant progress.
- Provide encouragement and support to participants throughout the program.
Education
Certificate - Workforce Development / Reentry
Rio Salado College
Goodyear, AZ01-2019
Certificate - Computer Technology / Level One
Rio Salado College
Goodyear, AZ01-2016
General Educational Development - undefined
Goodyear, AZ01-2007
Skills
- Regulatory compliance auditing
- Critical analysis
- Detail-oriented approach
- Proficient in Microsoft Office applications
- Organizational skills
- Team collaboration
- Quality assurance oversight
- Clear communication
- Proficient multi-tasking
- Audit proficiency
- Adaptable to new challenges
- Proficient time management
EMPLOYMENT HISTORY
- Compliance Auditor 3 (QAIA-ETPL) (DERS), State of Arizona, Phoenix, AZ (2025-Current)
- Compliance Auditor 2 (QAIA-ETPL) (DERS), State of Arizona, Phoenix, AZ (2023-2025)
- Employment Counselor (DERS) (Re-entry), State of Arizona, Tucson, AZ (2021-2023)
- UI Specialist / Adjudicator – PSE 3 (DERS), State of Arizona, Tucson, AZ (2020-2021)
- Administrative / Schedule Coordinator – PSE 3 (DERS), State of Arizona, Tucson, AZ (2018-2020)
2025 DES Team Award
Served in Operation Phoenix - Emergency Repatriation
Timeline
Compliance Auditor 3
State of Arizona Department of Economic Security
05.2025 - Current
Auditor 2 - Phoenix, Az
Department of Economic Security/Quality Assurance Integrity Administration
07.2023 - 05.2025
Employment Counselor (DERS) (Re-entry)
State of Arizona Department of Economic Security
08.2021 - 07.2023
Unemployment Insurance Specialist/Adjudicator - PSE 3 (DERS)
State of Arizona
06.2020 - 07.2021
Administrative / Schedule Coordinator - PSE 3 (DERS)
State of Arizona
04.2018 - 01.2020
Certificate - Computer Technology / Level One
Rio Salado College
General Educational Development - undefined
Certificate - Workforce Development / Reentry
Rio Salado College