Carole Holdridge
Williams,AZ
Summary
Dynamic professional with extensive experience at Walmart, excelling in customer focus and conflict resolution. Proven track record in optimizing operations and enhancing employee engagement. Skilled in coaching and mentoring, leading teams to achieve operational excellence while maintaining high standards of quality control. Committed to fostering a positive work environment and driving business growth.
Overview
31
31
years of professional experience
Work History
Cashier
Walmart
10.1994 - 12.1997
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Assisted customers with inquiries and resolved issues to enhance service experience.
- Collaborated with team members to optimize workflow during peak hours.
- Handled cash, credit, and debit transactions accurately, ensuring financial integrity.
- Stocked merchandise and managed inventory levels to support operational efficiency.
- Trained new cashiers on procedures and best practices for customer service.
- Implemented strategies to reduce wait times during busy shifts, improving overall customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Photo Lab Manager
Walmart
05.1998 - 2004
- Managed daily operations of photo lab, ensuring quality control and customer satisfaction.
- Trained and mentored staff on photo processing techniques and equipment usage.
- Oversaw inventory management, optimizing supply ordering processes for efficiency.
- Developed training materials to improve team knowledge on photo lab systems and services.
- Coordinated schedules to ensure adequate staffing during peak business hours, improving service speed.
- Consistently met deadlines by implementing effective time management practices among staff members.
- Established preventative maintenance routines on all equipment, reducing unexpected breakdowns and costly downtime incidents significantly.
- Provided exceptional customer service by addressing concerns quickly and effectively resolving any issues that arose.
Assistant Manager
Walmart
03.2005 - 04.2017
- Led team in achieving operational goals through effective resource allocation and workflow optimization.
- Conducted performance evaluations, providing constructive feedback to promote professional development among team members.
- Collaborated with upper management on strategic initiatives to drive business growth and customer satisfaction.
- Analyzed operational data to identify trends, informing decision-making and strategic planning efforts.
- Managed inventory control processes, ensuring stock availability aligned with demand forecasts.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Personnel/People Lead
Walmart
04.2017 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Developed and implemented employee recruitment strategies to attract top talent.
- Streamlined onboarding processes to enhance new hire integration and retention.
- Managed employee relations, addressing concerns and promoting a positive workplace environment.
- Collaborated with senior leadership to align HR initiatives with organizational goals and objectives.
- Collaborated with department heads to address staffing needs proactively, optimizing productivity across the organization.
- Oversaw compliance with labor laws and regulations, ensuring organizational adherence to best practices.
- Managed payroll functions efficiently, ensuring timely and accurate compensation for all associates.
- Reduced turnover rates by fostering a positive work environment with regular team-building activities and open communication channels.
- Collaborated with Management team to ensure computer based training for all levels of employment were completed in a timely manner.
Team Lead
Walmart
04.2025 - Current
- Led team in achieving operational excellence through process optimization and workflow management.
- Mentored staff to enhance performance, fostering a culture of continuous improvement and accountability.
- Analyzed inventory management systems, streamlining processes to ensure timely stock replenishment.
- Coordinated with upper management to align team objectives with corporate goals, ensuring alignment on priorities.
- Oversaw daily operations, maintaining high standards of quality control and compliance with safety regulations.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Education
High School Diploma -
Saguaro
Scottsdale, AZSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Onboarding and orientation
- Employee engagement
- People person
Timeline
Team Lead
Walmart
04.2025 - Current
Personnel/People Lead
Walmart
04.2017 - 04.2025
Assistant Manager
Walmart
03.2005 - 04.2017
Photo Lab Manager
Walmart
05.1998 - 2004
Cashier
Walmart
10.1994 - 12.1997
High School Diploma -
Saguaro