Carole Holland
Meridian,Idaho
Summary
Experienced fashion team lead with a strong background in team supervision, customer service, decision making, and workplace safety. Skilled in visual merchandising, task delegation, and maintaining organized sales floors that support smooth operations and better sales results.
Overview
39
39
years of professional experience
Work History
Fashion Team Lead
Wal-Mart Store
Meridian, Id
05.2013 - Current
- Improved visual merchandising to increase product visibility and shopper engagement.
- Kept fashion displays organized to support product promotion and sales results.
- Promoted clear communication among team members to support smooth operations and teamwork.
- Facilitated regular team meetings to align goals and address operational challenges.
- Assisted Walmart store associates with daily sales floor tasks and assignments.
- Maintained clean work areas to reduce safety hazards and support efficient operations.
Tech Support Agent
WDS/Xerox
Boise, ID
01.2012 - 03.2013
- Resolved printer and multifunction device issues through remote diagnostic support.
- Escalated critical hardware and software issues to specialized teams, ensuring timely resolution and customer satisfaction.
- Researched and implemented solutions from knowledge bases and product support tools to resolve customer issues effectively.
- Collaborated with third-party retail technicians to diagnose and resolve customer complaints regarding branded products, enhancing overall service quality.
Substitute Teacher
West Ada School District
Meridian, Idaho
08.2010 - 03.2012
- Employed clear, constructive communication to enhance student engagement during lessons.
- Facilitated open discussions to foster supportive, interactive classroom environment.
- Established clear behavior expectations to uphold positive learning environment.
- Applied lesson plans to meet curriculum objectives effectively.
- Followed West Ada School District lesson plans for daily classroom instruction.
911 Police/Fire/Paramedic operator
Ada County Sheriff's Office
Boise, Idaho
05.1992 - 08.2010
- Assessed caller needs and sent appropriate emergency services quickly.
- Collaborated with police and fire teams to ensure effective coordinated response to incidents.
- Facilitated communication among multiple agencies, improving efficiency of emergency response.
- Delivered immediate assistance during emergencies, enhancing public safety outcomes.
- Stayed calm under pressure to support sound decision-making in urgent situations.
911 Police/Fire/Paramedic Operator
Monroe County Sheriff's Department
Marathon, FL
02.1988 - 04.1992
- Coordinated response among law enforcement, fire, and medical teams during emergencies to ensure effective action.
- Assessed emergency scenes to identify urgent needs and direct subsequent response actions.
- Provided clear, accurate details to first responders to support efficient operations.
- Managed high call volumes while providing professional support to customers. while staying professional and calm under pressure.
Education
Assistance Manager Training Classes - Assistant Manager Classes
Walmart Academy
Seattle06-1996
High School Diploma -
Marathon High School
Marathon, FL05-1985
Some College (No Degree) - Nursing
Boise State University
Boise, IDSome College (No Degree) - Nursing
Florida Keys Community College
Key West, FLSkills
- Visual merchandising
- Sales operations
- Team leadership
- Customer service
- Decision making
- Task delegation
- Workplace safety
- Customer service
- Problem solving
- Decision making
- Employee evaluation
- Leadership
- Employee evaluation
- Leadership
Timeline
Fashion Team Lead
Wal-Mart Store
05.2013 - Current
Tech Support Agent
WDS/Xerox
01.2012 - 03.2013
Substitute Teacher
West Ada School District
08.2010 - 03.2012
911 Police/Fire/Paramedic operator
Ada County Sheriff's Office
05.1992 - 08.2010
911 Police/Fire/Paramedic Operator
Monroe County Sheriff's Department
02.1988 - 04.1992
Assistance Manager Training Classes - Assistant Manager Classes
Walmart Academy
High School Diploma -
Marathon High School
Some College (No Degree) - Nursing
Boise State University
Some College (No Degree) - Nursing
Florida Keys Community College