Carole Hypes

Assistant Merchandise Manager

Sam’s Club

12.1999 - 01.2024

Assisted in day to day operations, working effectively and productively with team members. Analyzed KPI's to assess strength and weaknesses in the business.
Enhanced customer satisfaction with personalized shopping experiences and knowledgeable assistance.
Optimized staffing schedules to align with peak shopping periods, maximizing employee productivity and customer service levels.
Developed and maintained courteous and effective working relationships.
Managed visual merchandising standards across the store, creating an appealing shopping environment that drove sales growth.
Maintained updated product knowledge to successfully educate and advise customers.
Motivated and mentored merchandise team to achieve high performance and job satisfaction.
Monitored competitor activity to stay ahead of market trends, adjusting merchandising plans accordingly.
Reviewed customer feedback to identify trends and improve product selection.
Completed efficient store resets to prepare store for special promotions and seasonal updates.
Addressed any customer inquiries or concerns promptly, ensuring a seamless shopping experience.
Increased sales by implementing strategic merchandise displays and product placements.
Oversaw regular inventory audits to maintain accurate records of stock levels throughout the store.
Developed and implemented successful strategies to increase sales and profits.
Championed cross-functional communication between departments, streamlining operations and improving overall store performance.
Ensured compliance with all company policies and procedures as well as local regulations governing retail operations.