Microsoft Office, Excel, Power Point
Carole James
Bartlett,TN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Healthcare Administrator/Management position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Intake Coordinator/Patient Care Manager Assistant
Home Choice Health Services – LHC Group Inc.
2020.01 - Current
- Streamlined the intake process by implementing efficient data collection and organization methods.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Documented in HomeCare HomeBase EMR in compliance with company guidelines
Clinic Nurse
MidSouth Pain Treatment Center
2018.02 - 2020.01
- Enhanced clinic efficiency by streamlining processes and implementing best practices in nursing care.
- Reduced patient wait times through effective triage and prioritization of tasks.
- Collaborated with interdisciplinary teams for comprehensive patient care, ensuring optimal health outcomes.
- Maintained detailed documentation of patient records, ensuring compliance with regulatory requirements.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations when managing personal health information.
- Improved patient satisfaction by delivering high-quality care and addressing individual needs.
Nursing Supervisor
University Clinical Health Family Medicine
2015.04 - 2018.01
- Supervised staff of 18 licensed practical nurses and 10 certified medical assistants.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
- Confidently directed overall operation of nursing services and patient care.
- Provided direct nursing care to patients when personnel was short-staffed.
- Advanced patient safety initiatives through consistent monitoring of key performance indicators, root cause analysis of adverse events, and prompt implementation of corrective actions.
- Contributed to positive team dynamics as an approachable supervisor who actively listened to concerns from both patients and nurses.
- Decreased patient wait times by identifying bottlenecks in the admission process and implementing targeted solutions.
- Managed staffing needs efficiently by creating flexible schedules that maximized coverage during peak times without exceeding budget constraints.
- Improved patient satisfaction scores by addressing concerns promptly and ensuring consistent delivery of high-quality care.
- Promoted interdisciplinary collaboration by fostering strong relationships with physicians, therapists, and other healthcare professionals.
Procedure Nurse
University Clinical Health Family Medicine
2014.07 - 2015.04
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
- Protected confidentiality of information related to patient care activities and EMS operations.
- Prepared and sanitized rooms before surgical procedures and assisted surgeons during operations with medical equipment.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Agency Nurse
Maxim Staffing Solutions
2013.11 - 2014.07
- Demonstrated adaptability in working across diverse healthcare settings such as acute care hospitals, long-term care facilities, outpatient clinics, home health agencies, or psychiatric units.
- Improved patient care by efficiently managing and prioritizing multiple assignments during each shift.
- Acted as a patient advocate, ensuring that patients'' needs were effectively communicated to healthcare teams and promptly addressed.
- Administered injections, prescribed medications and enemas and cleaned and dressed wounds to assist with basic medical care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Increased patient satisfaction by providing compassionate care and consistently exceeding expectations in service delivery.
- Administered medications accurately according to physician orders, reducing medication errors significantly.
- Ensured smooth transitions between shifts through comprehensive reporting and clear communication within the nursing team.
- Educated family members and caregivers on patient care instructions.
Charge Nurse
Grace Healthcare
2009.02 - 2013.11
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Streamlined nursing workflows for increased efficiency and improved patient outcomes.
- Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
- Conducted performance evaluations for nursing staff, identifying areas for improvement and providing constructive feedback.
- Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
- Contributed significantly towards Joint Commission accreditation compliance through regular audits, staff education and process improvement recommendations.
- Supervised and managed daily scheduling, tasking, and administration.
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
Education
Bachelor of Science - Business Administration, Healthcare Management
Western Governor’s University
Franklin, Tennessee09.2023
Diploma – Practical Nursing - Nursing
Arkansas State Technical
Jonesboro, Arkansas12.1996
Associate of Science - Business Administrative Services
Arkansas State University
Jonesboro, Arkansas05.1993
Skills
- Information Management
- Personable and Approachable
- New Hire Onboarding
- Presentation Creation
- Schedule Coordination
- Expense Monitoring
- Staff Management
- Customer Service
- Documentation and Reporting
- Business Administration
references
- Courtney Sievers, Director of Operations, Premise Health, 901-338-0442, Courtney.j.sievers@premisehealth.com
- Lindy Wilson, Office Manager, Semmes Murphy, 901-288-5708, Lindy.wilson@ymail.com
- Sandra Lockett, Executive Director, Home Choice Health Services, 901-359-7923, sandra.lockett@lhcgroup.com
Software
HomeCare HomeBase EMR
Forcura
Cerner EMR
EClinical Works EMR
Allscripts EMR
Epic EMR
NextGen EMR
salary requirements
Negotiable
Timeline
Intake Coordinator/Patient Care Manager Assistant
Home Choice Health Services – LHC Group Inc.
2020.01 - Current
Clinic Nurse
MidSouth Pain Treatment Center
2018.02 - 2020.01
Nursing Supervisor
University Clinical Health Family Medicine
2015.04 - 2018.01
Procedure Nurse
University Clinical Health Family Medicine
2014.07 - 2015.04
Agency Nurse
Maxim Staffing Solutions
2013.11 - 2014.07
Charge Nurse
Grace Healthcare
2009.02 - 2013.11
Bachelor of Science - Business Administration, Healthcare Management
Western Governor’s University
Diploma – Practical Nursing - Nursing
Arkansas State Technical
Associate of Science - Business Administrative Services
Arkansas State University
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