Carole Joseph El Chidiac
Doha
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making significant contribution to the success of the company.
A professional leader with strong experience in team management, with the ability to provide direction and strategy to encourage the achievement of companyʼs objectives. Focused on leading, training and empowering with an aptitude for recognizing and developing talents. Achieved remarkable success in driving efficiency and productivity by inspiring the realization of individual staff, team and key clientʼs performance targets. Combined exceptional managerial strengths with a commitment to the management of corporate client relationships. Skilled in retail operations, store management and corporate insurance. Keen planner and strategist with excellence in liaising with clients to identify their business needs, conceptualize solutions & strategies for achieving goals and establish practices to deliver to deliver innovative solutions to problems through effective negotiations. Skilled in handling large workforces, maintaining a peaceful & amicable work environment in the organization and in initiating measures for the benefit of people in the organization. Ingenious strategist with visionary leadership and extensive experience in customerʼs needs, and strategically positioning, an outstanding track record for financial reports. Solutions-oriented approach with excellent organizational abilities; efficient team worker, effective communicator with strong analytical and time management skills.
Overview
19
19
years of professional experience
Work History
Brand Manager
Qatar Airways
07.2022 - Current
- I proactively assess and manage their performances ensuring the quality of customer service is being met with day-to-day customers and VIPʼs expectations
- By acting as a role model demonstrating sales leadership to the team and supporting them with customer journey, selling ceremony, client retention and fostering cross selling resulting in long term client relationships
- Setting targets to improve my budget by using data-driven decisions from past performances, dispute management, appraising staff and advising team members on career/personal development
- I ensured that the team was adequately trained in inventory management techniques, such as in-bound and outbound movement of goods, receiving, stocking, restocking, transfers and management of inventory discrepancies
- Forecast and planning in conjunction with the suppliers to ensure we have maximum stock availability
- Ensuring replenishment systems is in place to optimize stock management
- Produce stock reports and analyze them to ensure the buying is in accordance with stock movement
- Report results with management team and key stakeholders with clear transparent analysis of the data
- Build professional business relationships with procurement, retail, space planning, suppliers and logistics at the appropriate contact level
- Review promotions and new lines are up to date with local market launches
- Propose and implement solutions to improve demand forecast accuracy
Operation Manager
Al Futtaim
01.2020 - 04.2022
- Held weekly staff meetings, coached managers in sales and documentation procedures, ability to allocate and manage budgets
- Monitored and achieve planned results for profits for the store by effectively managing and directing store resources
- Oversaw and directed coworkers' collection activities, follow up on more difficult accounts that require manager intervention, approve customer commitments, monitor and follow up with coworkers on planned results for collection activities and provide leadership and training to ensure all coworkers comply with established procedures and practices for collections
- Motivated, evaluated, coached, counsel, and develop coworkers, including helping the company identify, train, and develop future store managers
- Completed all personal documents and forms in an accurate and timely manner
- Responsible for Planning outreach to drive the business
- Achieved corporate directive sales goals, percentages, and achieving sales based comp over last year
- Motivated the managers and the entire sales staff with lead by example and follow up support
- Supervised and directed all activities of 150 staff members
- Acted as a liaison between store and buying office, as well as coordinated merchandise assortment
- Directed and participated in staff development and inventory control
- Performed consistent with company standards and initiates corrective action when performance standards are not met
- Responsible for adequately displaying safety and compliance materials
- Identified employees that show natural team leadership skills and facilitates internal growth opportunities
- Actively mentored assistant managers to develop Manages total store level operations, including staff hiring, employee training, performance evaluations and creation of team work schedule
Team Manager
Aishti
11.2005 - 09.2011
- Managed and controlled all store expenses
- Oversaw and provided effective training & development for all coworkers in the store
- Implemented merchandising guidelines and merchandising updates in a timely manner, ensuring company standard of presentation and all other appearance and cleanliness standards set forth by the company
- Maintained inventory position within corporate guidelines
- Maintained accurate on-hand counts, maintain accurate levels of inventory, and basic assortment as prescribed by the company
- Managed assigned home store and delegate task to employees for efficient production results
- Responsible for Creating and maintaining a positive work environment
- Received and shipped merchandise as needed to maintain inventory levels set forth by the company
- Provided excellent customer service to the customer and help them find present and future needs through many different category products
Education
Masterʼs degree - Psychology
Lebanese University
Skills
- AX Report software
- Performance management and goal setting
- Leadership development
- Customer Service Training
- Selling techniques
- Lead the change
- Inventory management
- Detail oriented
- Negotiations skills
Accomplishments
- Opening THAT concept store, MOE, 06/01/20.
- Opening AllSaints Dubai Mall, 05/01/21.
Languages
Arabic
English
French
Personal Information
- Date of Birth: 01/09/81
- Gender: Female
- Nationality: Lebanon
Training
- Train the trainer.
- Performance management and goal setting.
- Leadership development.
- Customer Service Training.
- Selling techniques.
- Lead the change.
- Inventory management.
Timeline
Brand Manager
Qatar Airways
07.2022 - Current
Operation Manager
Al Futtaim
01.2020 - 04.2022
Team Manager
Aishti
11.2005 - 09.2011
Masterʼs degree - Psychology
Lebanese University
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