Carole Kuhn
Gettysburg,Pennsylvania
Summary
Dynamic Account Manager with a proven track record at Aptara, excelling in client relations and business development. Expert in enhancing customer satisfaction through tailored solutions and effective communication. Skilled in documentation and reporting, I foster long-term relationships, driving account growth and ensuring alignment with client needs.
Overview
62
62
years of professional experience
Work History
Account Manager
Independent Contractor
10.2009 - Current
- Managed client relationships, ensuring satisfaction and retention through effective communication.
- Developed tailored solutions to meet diverse client needs, enhancing service delivery.
- Coordinated project timelines and deliverables, optimizing workflow efficiency across teams.
- Facilitated cross-functional collaboration to address client challenges and improve overall service quality.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Streamlined internal processes for better efficiency in account management tasks.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Senior Account Manager
Aptara
06.1963 - 06.2008
- Developed strong client relationships through effective communication and active listening.
- Assisted in managing account portfolios, ensuring alignment with client needs and expectations.
- Coordinated project timelines, delivering timely updates and maintaining stakeholder engagement.
- Researched industry trends to identify opportunities for account growth and enhancement.
Education
Business Education
West York Senior High School
York, PA06-1963
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Relationship building and management
- Issue resolution
- Networking skills
- Documentation and reporting
- Account servicing
- Business development
- Customer needs assessment
- Client meetings
- Cold calling skills
- Schedule management
- Customer rapport
- Order processing
- Database management
- Complaint management
Timeline
Account Manager
Independent Contractor
10.2009 - Current
Business Education
West York Senior High School
Senior Account Manager
Aptara
06.1963 - 06.2008
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