CAROLE L. ACTON
Port Monmouth
Summary
Experienced in administrative positions with a successful history of managing office operations, coordinating schedules, and delivering exceptional customer service. Proficient in using various software applications and maintaining confidentiality. Detail-oriented and skilled at multitasking in fast-paced environments. Dedicated to producing high-quality work and contributing to organizational success. Seeking a dynamic administrative role to leverage extensive experience and skills for driving efficiency and productivity.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
East Hanover Lock & Safe
East Hanover, NJ
05.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Assisted in timely invoicing for clients, ensuring prompt payments and positive cash flow.
- Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
- Updated financial records using various software programs for current, accurate accounts.
- Provided exceptional customer service when addressing client inquiries related to billing issues or account balances due diligently and professionally.
Food Service Worker
Whitson's Food Services, Thorne Middle School
Middletown, NJ
11.2022 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Laundry Attendant
Laundry 101
Leonardville, Belford, NJ
05.2021 - Current
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
Deputy Court Administrator
CMCA
Linden, NJ
10.1997 - 06.2019
- Processed workflows related to specific areas of court processes.
- Reviewed presented documents for compliance to standards.
- Sorted, stamped and filed wide variety of legal and judicial materials.
- Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
- Handled database management for specific areas of law.
- Implemented innovative case management systems, resulting in reduced backlog and faster case processing times.
- Ensured timely resolution of cases by coordinating court schedules and maintaining accurate records.
- Maintained a high level of security within the courthouse by collaborating with law enforcement personnel on safety protocols.
- Implemented best practices in record retention policies, improving organization''s information management.
- Managed court budgets, ensuring proper allocation of resources for smooth operation of the judiciary.
- Established effective communication strategies between courtroom personnel, leading to increased cooperation among different roles within the justice system.
- Oversaw facility maintenance projects to ensure an optimal work environment for court employees and visitors alike.
- Enhanced court staff productivity through effective training programs and performance evaluations.
- Updated court technology systems, improving efficiency in document filing and retrieval operations for all parties involved in cases.
- Facilitated the implementation of alternative dispute resolution methods, resulting in a reduction of court caseloads and expediting case resolutions.
- Enhanced staff performance through ongoing professional development opportunities and targeted training initiatives.
- Addressed concerns from litigants promptly to maintain positive public perception of the judiciary.
- Improved public trust in the judicial system by fostering open communication channels between the court and community stakeholders.
- Monitored compliance with state regulations regarding indigent defense services, ensuring that all eligible defendants received representation as mandated by law.
- Negotiated contracts with external vendors for necessary services, achieving cost savings while maintaining service quality levels required by the judiciary.
- Promoted adherence to legal standards through strict enforcement of courtroom policies and procedures.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Business -
Linden High School
LindenSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Deadline oriented
- Records management
- Professional and mature
- Calendar management
- Filing and data archiving
- Invoice processing
- Documentation and reporting
- Relationship building
- Meticulous attention to detail
- Microsoft PowerPoint
- Document management
- Spreadsheets
- Multi-line phone systems
- Spreadsheet management
- Client relations
- Tech-Savvy
- Confidential document control
- Schedule management
- Internet research
- Internal communications
- Workflow optimization
- Bookkeeping
- Database management
Timeline
Administrative Assistant
East Hanover Lock & Safe
05.2023 - Current
Food Service Worker
Whitson's Food Services, Thorne Middle School
11.2022 - Current
Laundry Attendant
Laundry 101
05.2021 - Current
Deputy Court Administrator
CMCA
10.1997 - 06.2019
Business -
Linden High School