Carole LeBlanc
Key West,FL
Summary
Strategic Software Developer skilled in application development, testing and optimization. Excels at coordinating ground-up planning, programming and implementation for core modules. Maintains strong object-oriented and software architecture fundamentals. Known for flexibility and quickly adapting to situations.
Overview
8
8
years of professional experience
Work History
Software Developer
Empower AI (Formerly NCI Inc)
Remote
04.2021 - 05.2023
- Collaborated on CMS CERT RPA Project. CERT project verified that every medical claim submitted to CMS, completed by health care providers had valid and active practicing medical licenses. This award winning project saved thousands of human hours to CMS.
- Worked closely with business stakeholders to understand requirements and design solutions that met their needs. Developed program for Digit Staffing Team to automate vetting potential candidates. RPA eliminated 25% of Staffing Team's work load.
- Developed Reps and Certs Maintenance project. RPA assisted procurement team to pre determine which Representation and Certification forms were within 30 days of expiring and prompted request for renewal. This prevented many delays during procurement and avoided down time.
- Collaborated with team members while working on ADR project, to ensure successful proof of concept. ADR project assisted nurses working for CMS, to validate that all required additional medical documentation being requested were included in medical claim. Saving nurses hours to their work load.
- Assisted with planning, designing, and coding CID proof of concept. CID Project aided CMS medical review team to verify that all medical records within claim belonged to appropriate patient.
- Developed AMR Flow Demo. Developed for CMS Medical Review Team. Assisted nurses in reviewing medical claims in its entirety and bookmarking required documents. AMR Flow Demo cut down 50% of nurses work load.
- Created FCC Demo. Demo scanned every comment submitted to Federal Communication Commission website. Using PyTorch, it calculated probability percentage of comments containing foul language. This automation replaced full entire human task.
- Developed internal automation. Remedy License Renewal RPA was designed to automate monthly license renewal process. This RPA ensured that Remedy servers are licensed, also kept company in compliance per end user license agreement.
IT Service Manager Coordinator
Government of Canada
Ottawa, Ontario
06.2018 - 12.2020
- Software Asset Management (SAM Services), Responsible for optimizing, deployment, maintenance and purchase of software applications for entire organization.
- Identified cost savings opportunities associated with rationalization of existing licenses. Saved company over $100,000 of software purchases per year.
- Assisted tracking of software usage across various business units.
- Managed vendor relationships related to software asset management activities.
- Analyzed software utilization data to identify potential license over-deployment issues.
- Performed regular reviews to ensure compliance with licensing agreements.
Desktop Services
DXC(Formerly Hewlett Packard Enterprise)
Ottawa, Ontario
02.2015 - 06.2018
- First line of support for Black Berry devices for high profile clients such as Chief and executives, Providing second level (field Services) bilingual IT support for all Service Requests.
- Provided technical support to end users in corporate environment for desktop computers, laptops, and related peripherals.
- Installed and configured hardware, software and network components according to established standards.
- Created user accounts, maintained access rights and monitored login activity across multiple platforms.
- Maintained accurate records of all help desk tickets including problem description, resolution steps taken.
- Resolved printer-related issues by troubleshooting print jobs, installing drivers and replacing parts when necessary.
- Configured networks including setting up routers, switches, load balancing, firewalls and wireless access points.
Education
Bachelor of Science - Recreation Management
University of New Hampshire
Durham, NH05.2011
Skills
- Proficient in Python
- JavaScript
- HTML/CSS
- Object Oriented Programming
- Prompt Engineer
- Artificial Intelligence/ Machine Learning
- Rest API
- Selenium
- Pandas
- Regex
- GitHub
- Jira/Azure DevOps
- Agile Development Methodologies
- Azure
Languages
French
Native/ Bilingual
Other Related Skills
- Canadian Top Secret Special Access Cleared (TSSA III)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Software Developer
Empower AI (Formerly NCI Inc)
04.2021 - 05.2023
IT Service Manager Coordinator
Government of Canada
06.2018 - 12.2020
Desktop Services
DXC(Formerly Hewlett Packard Enterprise)
02.2015 - 06.2018
Bachelor of Science - Recreation Management
University of New Hampshire
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