Summary
Overview
Work History
Education
Skills
Timeline
Generic
Carole Nunn

Carole Nunn

Huffman,TX

Summary

Dynamic business owner with a proven track record at Heart Cru Boutique, excelling in operations management and customer service. Successfully implemented marketing strategies that boosted brand visibility and increased customer engagement. Skilled in inventory management and staff training, fostering a collaborative environment that enhanced team productivity and satisfaction.

Overview

35
35
years of professional experience

Work History

Owner/Operator

Heart Cru Boutique
05.2019 - 07.2023
  • Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
  • Managed inventory levels, ensuring optimal stock availability and timely replenishment of merchandise.
  • Oversaw daily operations, enhancing workflow efficiency and team productivity across all boutique functions.
  • Trained and mentored staff on customer service best practices, fostering a positive shopping experience.
  • Analyzed sales data to identify trends, informing product selection and promotional activities.
  • Cultivated relationships with local vendors to source unique products, enhancing boutique offerings.
  • Created visually appealing merchandise displays, driving increased foot traffic and sales conversion rates.
  • Monitored financial performance, implementing cost-control measures to maximize profitability and sustainability of operations.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior service to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Trained and motivated employees to perform daily business functions.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Received, created and/or operated special orders for machine embroidery, screen printing, and laser engraved gifts.

Boutique Store Manager

Cru Home
10.2015 - 05.2019
  • Streamlined inventory management processes, improving stock accuracy and reducing shrinkage.
  • Developed and implemented visual merchandising standards to enhance store appeal and drive foot traffic.
  • Mentored new employees on operational procedures, fostering a collaborative work environment.
  • Coordinated special events and promotions to increase community involvement and brand awareness.
  • Exceeded sales targets by developing and implementing effective sales strategies tailored to customer needs and preferences.
  • Maintained a clean, organized, and visually appealing store environment to enhance the shopping experience.
  • Streamlined operations by implementing efficient inventory management systems for accurate record-keeping of merchandise turnover rates.
  • Managed inventory levels, ensuring optimal stock availability for customer needs and preferences.
  • Developed creative marketing campaigns that utilized social media platforms while driving foot traffic into the boutique location.
  • Coordinated staff schedules, ensuring adequate coverage during peak hours for seamless customer service.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive brand reputation.
  • Increased boutique revenue by effectively promoting seasonal trends through window displays and in-store signage.
  • Developed strong relationships with customers, resulting in repeat business and referrals.
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Managed team of full-time and part-time staff, trained new workers and monitored performance.
  • Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Arranged special marketing initiatives and in-store promotions to successfully bring in $[Amount].
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.


Homemaker

Self
07.2002 - 10.2015

Dance Instructor

Eagles Landing Dance Sports Center
08.2000 - 07.2002
  • Planned routines for recitals and performances.
  • Established strong relationships with parents, communicating regularly about student development and program updates.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Offered one-on-one instruction to students by appointment.
  • Taught and explained choreography by breaking down steps and demonstrating moves.
  • Designed yearly recital program books

Construction Secretary

Intermountain Aquatech
03.1993 - 08.2000
  • Maintained comprehensive filing systems for project documents, enhancing retrieval efficiency and accuracy.
  • Enhanced project efficiency by maintaining accurate and organized construction documents and records.
  • Promoted efficient budget tracking by assisting in the preparation and monitoring of construction financial reports.
  • Expedited invoice processing, ensuring timely payments to subcontractors for their work on various construction projects.
  • Kept track of change orders, mitigating potential disputes while securing client satisfaction throughout the construction process.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Facilitated customer selections for tile and deck colors.
  • Receive and disburse daily mail.

Data Entry Clerk

MultAlloy
01.1993 - 03.1993
  • Completed data entry tasks with accuracy and efficiency.
  • Managed electronic filing systems to ensure efficient document retrieval and storage.
  • Reviewed and verified data for completeness and consistency prior to entry.
  • Followed established procedures to enter and process data correctly.
  • Receive and disburse daily mail
  • Organized, sorted, and checked input data against original documents.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Administrative Assistant

Resource Capital
09.1992 - 12.1992
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Maintained inventory of office supplies and placed orders.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed data entry tasks with accuracy and efficiency.
  • Receive and disburse daily mail.

Front Office Cashier Manager

Carnett's Inc.
07.1988 - 09.1992
  • Processed cash transactions accurately, ensuring efficient customer service and satisfaction.
  • Managed front desk operations, facilitating smooth guest check-ins and check-outs.
  • Maintained accurate financial records, reconciling daily cash reports with precision.
  • Trained new staff on cash handling procedures and customer service protocols.
  • Resolved payment discrepancies promptly, improving overall operational accuracy.
  • Monitored inventory levels and coordinated with suppliers to ensure stock availability.
  • Receive and disburse daily mail.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Collaborated with team members to provide exceptional service, fostering a positive work environment.
  • Maintained a well-organized workspace, ensuring smooth front office operations during busy periods.
  • Contributed to increased sales by offering promotional products and upselling services when appropriate.
  • Managed high-volume cash transactions for seamless customer experiences during peak hours.
  • Managed multi-line phones.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register to record transactions accurately and efficiently.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

High School Diploma -

Central High School
Phenix City, AL

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Staff training and development
  • Personnel management
  • Inventory management
  • Payroll processing
  • Strong work ethic
  • Shipping and packaging
  • Dependable and reliable
  • Customer service
  • Accurate record keeping

Timeline

Owner/Operator

Heart Cru Boutique
05.2019 - 07.2023

Boutique Store Manager

Cru Home
10.2015 - 05.2019

Homemaker

Self
07.2002 - 10.2015

Dance Instructor

Eagles Landing Dance Sports Center
08.2000 - 07.2002

Construction Secretary

Intermountain Aquatech
03.1993 - 08.2000

Data Entry Clerk

MultAlloy
01.1993 - 03.1993

Administrative Assistant

Resource Capital
09.1992 - 12.1992

Front Office Cashier Manager

Carnett's Inc.
07.1988 - 09.1992

High School Diploma -

Central High School

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