Carole Nwcomb
Chase City ,VA
Summary
Proven leader in healthcare management, adept at staff training and development, with a strong foundation in healthcare regulations from tenure at Sentara Health Plans. Excels in fostering teamwork and collaboration, enhancing patient care through innovative solutions. Skilled in technology, ensuring efficient and effective communication. Achieved significant improvements in patient satisfaction and care coordination.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Care Team Coordinator
Sentara Health Plans
2017.10 - Current
- Promoted continuity of care by maintaining strong relationships with primary care physicians and other specialists involved in members treatment teams.
- Provided ongoing education to the care team members on best practices, protocols, and guidelines in the field of healthcare management.
- Organized regular interdisciplinary team meetings to discuss complex cases, share insights, and develop strategic action plans for optimal patient outcomes.
- Enhanced patient care by coordinating and managing care team activities.
- Contributed to the overall success of the organization by actively participating in strategic planning meetings and offering insights based on expertise in care coordination.
- Implemented quality improvement initiatives aimed at enhancing overall member experience within the healthcare facility.
- Managed comprehensive documentation of all care coordination activities, maintaining accurate records for future reference.
- Maintained up-to-date knowledge on industry trends in healthcare management through continuous learning opportunities participating in conferences workshops or training sessions.
- Facilitated communication between members, families, and healthcare providers to ensure optimal care outcomes.
- Engaged with members, families, and providers to provide critical information.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to staff in completion of patient paperwork.
- Balanced operational costs effectively by optimizing resource utilization and budget allocation techniques.
- Ensured compliance with federal, state, and local regulations governing patient privacy, confidentiality, and data security measures related to the handling of sensitive health information.
- Evaluated the performance of individual team members regularly providing constructive feedback to foster professional growth and development within the organization''s mission statement framework.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Director of Nursing Services
Wayland Nursing and Rehab Center
2014.05 - 2017.08
- Managed budgetary constraints effectively, ensuring optimal resource allocation for high-quality care delivery.
- Championed the use of technology in daily operations, leading to improved documentation accuracy and streamlined workflows.
- Enhanced staff retention and job satisfaction through comprehensive training programs and supportive leadership.
- BSpearheaded recruitment efforts resulting in a diverse workforce that contributed positively to the organization''s successb.
- Evaluated performance metrics regularly, identifying areas for improvement and implementing targeted interventions accordingly.
- Mentored nursing staff in clinical skills development, fostering professional growth and excellence in practice.
- Optimized nurse scheduling processes to ensure adequate staffing levels without compromising on quality of care or employee wellbeing.
- Established effective communication channels between nursing staff and other departments, improving overall hospital functionality.
- Promoted a culture of safety by enforcing strict infection control measures and addressing potential hazards proactively.
- Increased compliance with regulatory standards through regular audits and ongoing process improvements.
- Streamlined workflow processes to reduce patient wait times and increase throughput.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Performed rounds to observe care and interview staff, residents, and families.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Identified department issues to recommend corrective actions.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Spearheaded and implemented new projects to expand scope of engagement.
Staff Nurse-ICU
Granville Medical Center
2012.12 - 2014.05
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Mentored new nursing staff, supporting their professional growth and development.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Managed complex wound care, utilizing advanced techniques to promote healing and prevent infection.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Evaluated the effectiveness of care plans regularly, making adjustments as needed based on individual patient needs and progress toward goals.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Coordinated discharge planning with case managers to ensure seamless transitions of care from the hospital to home or other facilities.
- Monitored patient reactions after administering medications and IV therapies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Recorded details regarding therapies to keep patient charts updated.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Clinical Coordinator RN
The Hundley Center
2011.08 - 2012.07
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Assisted in the recruitment, interviewing, selection process of qualified nursing personnel to maintain high-quality clinical staffing levels.
- Streamlined nursing operations for increased efficiency through effective scheduling and resource allocation.
- Developed educational materials and presentations for both internal staff members and community outreach programs related to healthcare topics.
- Served as liaison between the nursing team and other healthcare professionals involved in patients'' care plans.
- Promoted a culture of safety by identifying potential risks, implementing preventive measures, and conducting staff training sessions.
- Supported departmental goals by actively participating in committee meetings, contributing to policy revisions, and staying informed on current industry trends.
- Ensured regulatory compliance by maintaining accurate documentation, adhering to policies, and participating in audits.
- Managed clinical projects from inception to completion, ensuring that goals were met within budget constraints and timeframes.
- Prioritized urgent/emergency situations appropriately while also balancing routine care needs of patients.
- Evaluated employee performance regularly; provided feedback on areas requiring growth or improvement; rewarded achievements accordingly.
- Developed strong relationships with patients and families through compassionate communication and education on treatment options.
- Implemented quality improvement initiatives to continuously enhance patient care standards and overall performance metrics.
- Collaborated with interdisciplinary teams to optimize patient care and address complex medical issues.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Implemented new policies and educated staff on changes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Supervised and managed daily activities of clinical team consisting of 30 nurses, and support staff.
- Built strong relationships with patients and families for optimized care satisfaction.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Case Manager
Granville Medical Center
2009.07 - 2011.07
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Developed resource directory for clients, simplifying their search for essential services.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Increased client satisfaction through diligent follow-up and personalized support.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assessed community needs and identified resources for social and community service programs.
- Partnered with local organizations to expand access to social and community services.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
Nursing House Supervisor
Maria Parham Hospital
2008.03 - 2009.07
- Served as a liaison between hospital administration and nursing staff, advocating for improvements that positively impacted patient care delivery.
- Exemplified strong leadership skills by serving as a mentor for new nursing staff members, providing guidance and support throughout their onboarding process.
- Promoted a safe working environment for nursing staff by enforcing strict adherence to safety guidelines.
- Streamlined communication between departments for better patient care and timely treatment.
- Improved patient satisfaction by implementing efficient nursing schedules and staff assignments.
- Ensured compliance with healthcare regulations through thorough documentation and adherence to protocols.
- Optimized resource allocation, effectively managing a budget to provide necessary supplies and equipment.
- Championed interdisciplinary teamwork across various units within the hospital, resulting in a more cohesive and collaborative care approach.
- Collaborated with physicians and other healthcare professionals to develop comprehensive care plans tailored to individual patient needs.
- Maintained strong knowledge of current industry trends and best practices, attending professional development workshops regularly.
- Established an open-door policy for staff members, fostering a supportive work environment where issues were promptly addressed.
- Oversaw the admission process for new patients, ensuring proper documentation was completed, and relevant information was communicated to all parties involved in their care plan.
- Identified areas of inefficiency within the department and developed targeted solutions that led to more streamlined processes.
- Developed strong relationships with patients'' families, addressing concerns and providing updates on their loved ones'' conditions.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Education
Master of Science - Nursing Administration
University of Phoenix
Phoenix, AZ09.2024
Bachelor of Science - Nursing
University of Phoenix
Tempe, AZ10.2008
Associate of Applied Science - Nursing
J Sargeant Reynolds Community College
Richmond, VA07.1992
Skills
- Staff Training and Development
- Healthcare Regulations Understanding
- Medical terminology knowledge
- Technology proficiency
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Punctual and Hardworking
- Problem-solving abilities
- Calm and Effective Under Pressure
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Patient Education
- Documenting and Recording Information
- Reliability and Dedication
- Insurance verifying
- Relationship Building
Affiliations
- Virginia Nurses Association
- American Nurses Association
Certification
Certified Case Manager (CCM)
Timeline
Care Team Coordinator
Sentara Health Plans
2017.10 - Current
Director of Nursing Services
Wayland Nursing and Rehab Center
2014.05 - 2017.08
Staff Nurse-ICU
Granville Medical Center
2012.12 - 2014.05
Clinical Coordinator RN
The Hundley Center
2011.08 - 2012.07
Case Manager
Granville Medical Center
2009.07 - 2011.07
Nursing House Supervisor
Maria Parham Hospital
2008.03 - 2009.07
Master of Science - Nursing Administration
University of Phoenix
Bachelor of Science - Nursing
University of Phoenix
Associate of Applied Science - Nursing
J Sargeant Reynolds Community College
Certified Case Manager (CCM)
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