Carole Rinear Chesser
Pasadena,MD
Summary
Medical billing and accounts receivable professional with strong expertise in medical coding, billing software, and insurance claims processing. Demonstrates exceptional skill in team collaboration and adapting to changing priorities to achieve optimal results. Known for reliability, accuracy, and detail-focused approach to financial tasks, ensuring efficient revenue cycle management. Skilled in patient communication, payment posting, and resolving billing discrepancies.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Insurance Verification & Authorizations Specialist
Bay Area Orthopaedics & Sports Medicine - Physical Therapy
08.2020 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Improved billing accuracy through diligent verification of insurance information and resolution of discrepancies.
- Maintained comprehensive knowledge of various insurance plans, ensuring accurate information was provided during the authorization process.
- Assisted billing department in resolving outstanding claims-related issues leading to increased revenue collection.
Physical Therapy Receptionist
Chesapeake Orthopedics-Sports Medicine Ctr
01.2016 - 07.2020
- Reduced wait times for patients by adeptly juggling multiple front desk responsibilities simultaneously.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments for up to 75 patients daily
- Increased operational efficiency by maintaining updated electronic health record systems as per regulatory requirements.
- Ensured privacy compliance by managing sensitive patient information carefully according to HIPAA guidelines.
Chocolatier/Office Manager
Deloache Chocolate
10.2005 - 12.2009
- Designed and produced up to 640 artisanal chocolates daily
- Assisted both retail and wholesale customers with special orders, customizations, and inquiries about products.
- Maintained customer and vendor telephone and correspondence.
- Managed all bookkeeping responsibilities, including payroll, accounts receivable, and state taxes
Education
Associate of Arts - Visual Arts
Anne Arundel Community College
Arnold, MD07-2010
American Academy of Professional Coders
Skills
- Analytical thinking
- Attention to detail
- EMR / EHR
- Expert problem solving
- HIPAA compliance
- Insurance verification
- Medical terminology
- Self motivation
Certification
- CPB, AAPC - August 2025
Timeline
Insurance Verification & Authorizations Specialist
Bay Area Orthopaedics & Sports Medicine - Physical Therapy
08.2020 - Current
Physical Therapy Receptionist
Chesapeake Orthopedics-Sports Medicine Ctr
01.2016 - 07.2020
Chocolatier/Office Manager
Deloache Chocolate
10.2005 - 12.2009
Associate of Arts - Visual Arts
Anne Arundel Community College
American Academy of Professional Coders
Current Studies
CPC-A, AAPC - in progress
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