Summary
Overview
Work History
Education
Skills
Timeline
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Carole Storm

Elizabeth,CO

Summary

I have a positive professional and customer service attitude which gives me the ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication skills for providing customers with best possible service. Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help the Safeway team achieve company goals.

Overview

30
30
years of professional experience

Work History

Convention Services Representative

San Diego Convention Center
09.2009 - 10.2013
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Proficient using varied computer software for registering convention attendees.
  • Knowledge of Convention Center property to assist attendees with logistics during their conference.
  • Courteous, helpful, and cheerful greetings while registering attendees.

Grants Analyst

City Of San Diego
01.2000 - 10.2006


  • Composed and submitted Park and Recreation grant applications to the State of California.
  • Managed over 50 capital grant projects coordinating required timelines with contractors, City Engineers, and other organizations as appropriate.
  • Monitored grant project budgets on a regular basis to insure project budgets and State requirements were being performed within grant guidelines.
  • Performed budget analysis to control expenditures and predict future budget needs.
  • Monitored compliance and filing requirements in conjunction with staff and management.


Administrative Aide

City Of San Diego/Transportation Department
04.1995 - 01.2000
  • Managed multi-million dollar budget for the Traffic Engineering Division.
  • Performed periodic budget reports to the Financial Management Department.
  • Collected data from Senior Traffic Engineers in order to prepare the Performance Based Budget periodic reports to the City Manager.
  • Supervised the division's six member clerical staff. Positions included one Senior Typist and five Typist positions.
  • Performed duties of the Data Systems Coordintor for the division. Duties included assisting staff with computer issues; coordinating services and computer orders from the City of San Diego Data Processing Corporation.

Executive Secretary

City Of San Diego/City Manage/Park And Recreation
08.1983 - 04.1995
  • Handled confidential information in professional manner.
  • Answered high volume of phone calls and email inquiries.
  • Responded to emails and other correspondence on behalf of my supervisor.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Scheduled senior staff meetings. Duties included taking minutes of staff meetings and distributing transcript to senior staff.
  • Coordinated with Park and Recreation Department senior clerical staff to insure compliance with departmental clerical procedures and customer service.

Education

High School Diploma -

Mar Vista High School
Imperial Beach, CA
06.1972

Skills

  • Administrative and Office Support
  • Team Collaboration
  • Customer Satisfaction
  • Cash Reconciliation
  • Records Oversight
  • Attention to Detail
  • Microsoft Office
  • Records Maintenance
  • Handling Customer Complaints
  • Credit Card Handling
  • Excellent Communication

Timeline

Convention Services Representative

San Diego Convention Center
09.2009 - 10.2013

Grants Analyst

City Of San Diego
01.2000 - 10.2006

Administrative Aide

City Of San Diego/Transportation Department
04.1995 - 01.2000

Executive Secretary

City Of San Diego/City Manage/Park And Recreation
08.1983 - 04.1995

High School Diploma -

Mar Vista High School

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Carole Storm