Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carole Tanzillo

Middletown,NY

Summary

As a seasoned financial professional, I am seeking to maintain a full-time position that offers professional challenges utilizing my interpersonal, excellent time management and problem solving skills. I firmly believe that my extensive background in finance and technology will be mutually beneficial. Let's talk and see what we can accomplish together

Overview

34
34
years of professional experience
1
1
Certification

Work History

Implementations Professional II - Professional Services

Fiserv
07.2021 - 11.2023
  • During my time with Fiserv, oversaw over 30 core deconversion projects - overseeing both client and internal tasks to ensure timely project completion.
  • Responsible for system releases for over 60 credit unions.
  • Performed Annual Disaster Recovery testing of over 40 credit unions
  • Self-motivated, with strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Cultivated interpersonal skills by building positive relationships with others.

Systems Analyst - Project Management

Heritage Financial Credit Union
06.2016 - 01.2021
  • Collect, review and evaluate business needs for project initiatives.
  • Provided client support on system operation and troubleshooting.
  • Researched and adopted new technologies to add value to existing offerings.
  • Diagnosed, troubleshot and resolved network and system problems.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.

Security & Electronic Banking Manager

Heritage Financial Credit Union
03.2015 - 06.2016
  • Management, enhancement and support of the credit unions electronic banking products and services optimizing member relationships.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Chief Information Officer/Various Roles & Responsibilities

MPO Federal Credit Union
09.2002 - 10.2013
  • Focus was on long term business goals for a small credit union.
  • Devised and wrote corporate technology procedures, modifying security policies for each worker level.
  • Researched new technologies and chose best options for company priorities and cost-effectiveness.
  • Trained staff members on computer use and updated systems.
  • Searched for and approved purchases of new equipment.
  • Configured and implemented IT initiatives to produce measurable business value.
  • Guided testing process and validation for major software releases.
  • Aligned IT solutions and deliverables with company strategic vision.

Junior Technical Writer

Novadigm
01.2000 - 06.2002
  • Created and edited software manuals and FAQ's.
  • Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.

Various

VAC Service Corp
11.1989 - 01.2000
  • Accounts Payable Clerk, Customer Service Supervisor, Data Entry Supervisor.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Identified issues, analyzed information and provided solutions to problems.

Education

AAS Travel & Tourism/Business Administration -

Adirondack Community College
Glens Falls, NY
05.1985

Skills

  • Project Management, Implementation & Support
  • Executive Leadership Skills
  • Effective Communicator
  • Technical Support
  • Team Player
  • Analytic Skills
  • Conflict Resolutions
  • MS Office/ Teams (Excel, Word, Outlook, Power Point etc)
  • Familiarity with Various Accounting Suites

Certification

  • Project Management Principles
  • Project Performance Domains and Tailoring
  • Models Methods & Artifacts
  • Implementation Certifications
  • Business Continuity Management

Timeline

Implementations Professional II - Professional Services

Fiserv
07.2021 - 11.2023

Systems Analyst - Project Management

Heritage Financial Credit Union
06.2016 - 01.2021

Security & Electronic Banking Manager

Heritage Financial Credit Union
03.2015 - 06.2016

Chief Information Officer/Various Roles & Responsibilities

MPO Federal Credit Union
09.2002 - 10.2013

Junior Technical Writer

Novadigm
01.2000 - 06.2002

Various

VAC Service Corp
11.1989 - 01.2000

AAS Travel & Tourism/Business Administration -

Adirondack Community College

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Carole Tanzillo