Carole Taylor

Generate transfer orders to move received items back to designated warehouses.

Create transfer orders to stock showroom items from designated warehouses.

Prepare a hot list for the receiving team to handle urgent samples for shows, consignments, imaging, and logistics.

Track incoming shipments from vendors and internal warehouses.

Communicate with buyers, logistics teams, and vendors regarding purchase orders, product shipping, and expected arrival times (ETA).

Review shows to identify and address any arising issues.

Coordinate with warehouses to send showroom samples and convey shipping instructions.

Handled export classifications and manage shared mailboxes for referrals requiring a 24-hour turnaround.

Collected and reviewed all necessary information to assess complaint validity and identify potential causes, like severe weather and customs issues, that might necessitate additional shipment details impacting ETA.

Maintained records of customer interactions and transactions, documenting inquiries, complaints, comments, and actions.

Instructed consultants on computer software systems and daily procedures, resulting in notable increases in productivity.

Reached out to customers to address inquiries and inform them of claim investigation outcomes and upcoming adjustments.

Referred unresolved customer grievances to the proper chain of command for further investigation.

Maintained time off records, contact information, and prepared change of address records for employees using computers.

Created IT ticket for new users and password resets for client software systems.

Executed daily operations of purchase orders for Imports Department.

Obtained and examined all relevant information in order to assess validity of purchase order information and is in compliance with established guidelines.

Communicate logistics requirements and customs regulations to Merchandising Staff and vendors.

Monitored exception reports from vendors and advise Merchandising Department for necessary action.

Provide calculated estimated and actual landed costs to the jewelry buying teams.