Carole Venesky
Brackenridge,PA
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. 10-year background in maintaining customer satisfaction and contributing to company success.
Overview
19
19
years of professional experience
Work History
Office Manager
Ted Venesky Company Inc
11.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering requisitions, stocking, and receiving shipments.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Accountant
SchoolStatus
01.2023 - 11.2024
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Upheld high standards of professionalism by adhering to established accounting policies, procedures, and ethical guidelines throughout daily tasks.
- Generated invoices and tracked collection progress resulting in 46M in collections.
- Reduced late payments by maintaining strong relationships with clients and implementing effective follow-up procedures.
Billing Specialist/Manager
Smore
05.2018 - 01.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Contributed revenue generation of 2M, which resulted in a successful acquisition
Case Manager
Allegheny Valley Association of Churches
01.2014 - 01.2016
- Case Management for Disabled Homeless Program20 participants including, home visits, homeless resource management
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Tax Collector
Highlands School District/Fawn Township
01.2006 - 12.2014
- Collection and reporting of municipal and school district taxes
- Assisted residents in understanding their rights and responsibilities as taxpayers during informative community outreach events.
- Safeguarded sensitive taxpayer information through strict adherence to data security protocols within the department''s record-keeping systems.
Faith in Action Volunteer Coordinator
Allegheny Valley Association of Churches
03.2012 - 01.2014
- Management of Volunteer program for Disabled Seniors to provide transportation and non medical needs
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
Education
B.S. - BUSINESS MANAGEMENT
CARLOW COLLEGE
Pittsburgh PA06.1989
Skills
- Microsoft Office (10 years)
- CRM administration (6 years)
- Inventory Management (5 years)
- Customer Relationship Management (10 years)
- Accounts Receivable (7 years)
- Accounts Payable (2 years)
- Database Administration (5 years)
- Small Business Accounting (2 years)
- Government Reporting (8 years)
Additional Information
References available upon request
Timeline
Office Manager
Ted Venesky Company Inc
11.2024 - Current
Accountant
SchoolStatus
01.2023 - 11.2024
Billing Specialist/Manager
Smore
05.2018 - 01.2023
Case Manager
Allegheny Valley Association of Churches
01.2014 - 01.2016
Faith in Action Volunteer Coordinator
Allegheny Valley Association of Churches
03.2012 - 01.2014
Tax Collector
Highlands School District/Fawn Township
01.2006 - 12.2014
B.S. - BUSINESS MANAGEMENT
CARLOW COLLEGE
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