Carole Wills
Salisbury,MD
Summary
Diligent Social Worker with rich background in supporting diverse communities through social services. Proven track record of delivering impactful programs and interventions tailored to individual needs. Demonstrated effective crisis management and strong advocacy skills.
Overview
8
8
years of professional experience
Work History
Social Worker (Contract)
AMN Healthcare
11.2024 - Current
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Crisis Interventionist
Sibley Memorial Hospital
12.2022 - 11.2024
- Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Collaborated with multidisciplinary teams to create comprehensive care plans, addressing clients'' mental health, social, and emotional needs.
- Reduced crisis response times by streamlining communication protocols and implementing efficient triage procedures.
Medical Social Worker (Contract)
Lancesoft/Kuakini Medical Center
10.2024 - 10.2024
- Explained medical care options to help families make informed healthcare decisions.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Provided ongoing counseling to help patients deal with conditions and processes
Clinical Therapist (Contract)
Cynet Health/Kahi Mohala
09.2024 - 10.2024
- Completed assessments and planned customized treatments, applying wide range of resources.
- Delivered quality, comprehensive and well-integrated clinical services in alignment with patient needs.
- Planned and organized individual, family and group therapy for patients ranging in ages and issues.
- Utilized evidence-based interventions in individual therapy sessions, tailoring techniques to each patient''s unique needs.
Addiction Therapist (Contract)
GHR Healthcare/Recovery Centers of America
04.2024 - 06.2024
- Collaborated with physicians to determine effective combination of therapy and medical treatments for patients in recovery.
- Coordinated with community resources to provide a seamless continuum of care for clients transitioning between levels of service.
- Improved clients'' coping skills through cognitive-behavioral therapy sessions.
- Provided crisis intervention services, ensuring timely support during critical moments of recovery.
- Facilitated group therapy sessions for effective peer support and shared learning experiences.
- Assisted clients in identifying triggers and developing effective coping strategies for long-term sobriety.
Social Worker
MDB Inc/Lahaina Rising
12.2023 - 01.2024
- Developed and maintained strong relationships with community resources for successful referrals.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Supported clients and families with empathy and compassion during difficult times.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Increased public awareness of social issues and resources available through effective community engagement initiatives.
- Built strong, trust-based relationships with clients, facilitating effective support and advocacy.
- Developed funding proposals for social service programs, securing essential services for underserved populations.
- Devised and implemented community-based programs to promote mental health awareness.
Clinical Therapist
DC Peace Academy
09.2022 - 08.2023
- Completed assessments and planned customized treatments, applying wide range of resources.
- Utilized evidence-based interventions in individual therapy sessions, tailoring techniques to each patient''s unique needs.
- Provided psychoeducation on coping mechanisms, equipping patients with practical tools to manage stressors effectively.
- Provided crisis intervention services, stabilizing patients in acute distress and connecting them with appropriate resources.
- Established a safe space for diverse populations by maintaining an inclusive therapeutic environment responsive to cultural differences and unique needs.
- Developed strong therapeutic relationships with patients, promoting trust and open communication for more effective treatment outcomes.
- Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
- Referred clients to other specialists, institutions or support services as necessary.
Therapist
Adika Counseling
04.2022 - 02.2023
- Coached clients on effective coping strategies, empowering them to manage symptoms independently outside of therapy sessions.
- Adapted interventions as needed based on ongoing assessment of client progress throughout the course of treatment.
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Implemented variety of evidence-based counseling methods to achieve therapy goals.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Developed creative therapeutic approaches to address unique client challenges and promote lasting change.
Social Worker (Contract)
DC Office of Attorney General/Cure the Streets
04.2022 - 09.2022
- Developed funding proposals for social service programs, securing essential services for underserved populations.
- Advocated for client rights and services, resulting in increased access to necessary support and resources.
- Increased public awareness of social issues and resources available through effective community engagement initiatives.
- Improved client satisfaction with services provided by implementing feedback mechanisms and adapting services accordingly.
- Enhanced community well-being by developing and implementing targeted support programs for at-risk populations.
- Facilitated multidisciplinary team meetings to ensure cohesive support strategies for clients.
- Enhanced team knowledge and skills, leading professional development sessions on current social work practices.
- Streamlined case management processes, enabling more efficient client progress tracking and support.
- Implemented community outreach programs to promote mental health awareness.
- Devised and implemented community-based programs to promote mental health awareness.
Behavioral Health Administrator - Adult
Mid Shore Behavioral Health
04.2020 - 04.2022
- Developed standard operating procedures that improved efficiency across all areas of administration.
- Enhanced staff productivity by conducting regular training sessions and performance evaluations.
- Improved patient care by streamlining administrative processes and implementing efficient systems.
- Provided strategic leadership in organizational planning while working closely with executive teams.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ensured compliance with industry regulations and accreditation standards through regular audits and updating internal processes accordingly.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed strategic partnerships with local healthcare providers to expand services offered, enhancing overall care quality for patients.
- Enhanced department efficiency through the development and implementation of new healthcare policies and procedures.
- Spearheaded and implemented new projects to expand scope of engagement.
- Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Managed annual budgets responsibly while ensuring adequate allocation of resources across all departments to maintain optimal functionality levels.
- Developed and updated department goals and achievements throughout fiscal year.
- Increased staff productivity by providing ongoing training and professional development opportunities for employees.
- Successfully negotiated client contract renewals to create increased revenue.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Mental Health Counselor
Wicomico/Caroline Co. Detention Centers
02.2019 - 02.2020
- Documented psychiatric services and responses to treatment in patient case files.
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
- Collaborated with interdisciplinary team members to provide comprehensive care for patients with mental health disorders.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
Forensic Therapist
Eastern Shore Psychological Services
05.2018 - 02.2019
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
- Maintained and updated patient records, changes in service plans and treatment reports.
- Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Tracked progress according to goals for interventions.
- Developed creative therapeutic approaches to address unique client challenges and promote lasting change.
- Developed and maintained relationships with referral sources to support continuity of care.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
DJS Therapist
Hope Health Systems
09.2017 - 02.2018
- Provided crisis intervention services, stabilizing clients in distress and connecting them with necessary resources.
- Developed strategies to help patients cope with stress and anxiety and build resilience.
- Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
- Provided individual and group therapy sessions to patients suffering from mental health issues.
- Advocated for client needs within larger healthcare systems by participating in case conferences and collaborating with other mental health professionals.
- Developed creative therapeutic approaches to address unique client challenges and promote lasting change.
- Delivered brief interventions to help clients develop healthy coping skills.
- Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
- Identified indications of mental deficiency, abnormal behavior, or maladjustment through direct observation.
- Utilized psychoanalytic methods to uncover underlying issues for deeper patient insight.
- Provided crisis intervention services, offering immediate support during critical times.
- Conducted therapy sessions focused on trauma recovery, facilitating patient healing and empowerment.
Psychiatric Social Worker
The Johns Hopkins Hospital
03.2017 - 09.2017
- Developed crisis intervention plans for high-risk patients, effectively managing emergency situations to ensure safety and wellbeing.
- Reduced hospital readmissions by providing thorough discharge planning and follow-up care for patients transitioning back into the community.
- Managed caseloads of diverse patient populations with varying levels of acuity and complexity, maintaining consistent service delivery standards.
- Conducted comprehensive psychosocial assessments to accurately identify client needs and strengths, informing appropriate interventions and services.
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- Established strong professional relationships with community resources such as housing agencies, substance abuse treatment centers, and healthcare providers, facilitating successful referrals for clients in need.
- Developed and implemented detailed pre-discharge plans for clients soon to be reintegrated into community.
- Implemented evidence-based interventions for substance abuse treatment.
Education
Bachelor of Science - Sociology/Criminal Justice
Howard
Bowie, MD05-2006
Master of Social Work - Criminal Justice/Mental Health
Howard University
Washington, DC05-2006
Skills
- Crisis intervention
- Crisis assessment
- Strengths-based solution-focused therapy
- Individual and group counseling
- Multicultural competence
- Confidential case documentation
- CPR, first aid, AED
- Analytical thinking
Timeline
Social Worker (Contract)
AMN Healthcare
11.2024 - Current
Medical Social Worker (Contract)
Lancesoft/Kuakini Medical Center
10.2024 - 10.2024
Clinical Therapist (Contract)
Cynet Health/Kahi Mohala
09.2024 - 10.2024
Addiction Therapist (Contract)
GHR Healthcare/Recovery Centers of America
04.2024 - 06.2024
Social Worker
MDB Inc/Lahaina Rising
12.2023 - 01.2024
Crisis Interventionist
Sibley Memorial Hospital
12.2022 - 11.2024
Clinical Therapist
DC Peace Academy
09.2022 - 08.2023
Therapist
Adika Counseling
04.2022 - 02.2023
Social Worker (Contract)
DC Office of Attorney General/Cure the Streets
04.2022 - 09.2022
Behavioral Health Administrator - Adult
Mid Shore Behavioral Health
04.2020 - 04.2022
Mental Health Counselor
Wicomico/Caroline Co. Detention Centers
02.2019 - 02.2020
Forensic Therapist
Eastern Shore Psychological Services
05.2018 - 02.2019
DJS Therapist
Hope Health Systems
09.2017 - 02.2018
Psychiatric Social Worker
The Johns Hopkins Hospital
03.2017 - 09.2017
Bachelor of Science - Sociology/Criminal Justice
Howard
Master of Social Work - Criminal Justice/Mental Health
Howard University
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