Carolena Couey
Summary
Proven track record in enhancing guest experiences and resolving issues with a positive outcome at Springhill Suites By Marriott. Skilled in utilizing hotel management software and maintaining high accuracy in financial transactions. Demonstrates exceptional communication and problem-solving abilities, ensuring customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Springhill Suites By Marriott
12.2021 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Cashier, Stocker, and Dog Washer
Pets Place Plus
03.2019 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Balanced cash drawer at the beginning and end of each shift
Education
Bachelors - Computer Programming, Vendor Certification
Coursera
Online09.2024
High School Diploma -
Summit Innovations School
Jackson 06.2020
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Active learner
- Excellent Communication
Timeline
Front Desk Agent
Springhill Suites By Marriott
12.2021 - Current
Cashier, Stocker, and Dog Washer
Pets Place Plus
03.2019 - 08.2021
Bachelors - Computer Programming, Vendor Certification
Coursera
High School Diploma -
Summit Innovations School
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