Carolena DeGraw
Merritt Island,FL
Summary
Patient Service Representative with expertise in communication and problem-solving. Proficient in patient scheduling, record management, and insurance verification, consistently ensuring compliance and high-quality service delivery.
Overview
26
26
years of professional experience
Work History
Patient Service Representative
Health First Medical Group
Rockledge, FL
08.2017 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Processed registrations and insurance verifications to ensure accurate patient data.
- Coordinated communication between patients and healthcare providers to address needs effectively.
- Educated patients on services, procedures, and insurance processes for better understanding.
- Reviewed patient accounts regularly for accuracy, ensuring compliance with regulations.
- Handled high volume of incoming calls, delivering exceptional customer service.
- Maintained organized reception area and performed administrative tasks efficiently.
- Adhered to HIPAA regulations while managing confidential patient information.
Patient Service Representative
Pediatric In Brevard
Rockledge, FL
02.2000 - 08.2017
- Managed patient scheduling and appointment confirmations efficiently.
- Handled patient inquiries and provided accurate information promptly.
- Processed patient registrations and insurance verifications accurately.
- Coordinated communication between patients and healthcare providers effectively.
- Assisted in maintaining electronic health records for compliance and accuracy.
- Addressed patient concerns and resolved issues with empathy and professionalism.
- Supported front desk operations to ensure smooth workflow daily.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Assisted with the completion of medical forms and records.
- Ran credit card batches and balanced deposits on daily basis.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Reviewed patient accounts for accuracy on a regular basis.
- Utilized technology and specialized software to maximize productivity.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Sorted and distributed incoming mail daily.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Collaborated with clinical and administrative staff to meet patient needs.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Education
Pharmacy - Registered Pharmacy Tech
Everest College
Melbourne, FL05-2014
Skills
- Patient scheduling and record management
- Insurance verification and HIPAA compliance
- Patient education and engagement
- Customer relationship management
- Appointment scheduling
- Insurance verification
- Patient education
- Problem solving
- Time management
- Clear communication
References
References available upon request.
Timeline
Patient Service Representative
Health First Medical Group
08.2017 - Current
Patient Service Representative
Pediatric In Brevard
02.2000 - 08.2017
Pharmacy - Registered Pharmacy Tech
Everest College