Carolene Hooks
whitehall,Ohio
Summary
Offering detail-oriented and reliable nature, eager to learn and grow within professional setting. Brings strong organizational skills and ability to manage time effectively while handling multiple tasks. Ready to use and develop administrative and coordination skills in [Desired Position] role.
Overview
3
3
years of professional experience
Work History
Lead Clerk
Maersk Inc
09.2024 - Current
- Mentored junior clerks, providing guidance on best practices and improving overall team performance.
- Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Managed inventory control for office supplies, reducing costs and ensuring availability of necessary items.
- Served as point of contact for external vendors, maintaining strong relationships to ensure seamless service delivery.
Insurance Representative /Team Leader
Garber Life Insurance
11.2023 - 05.2025
- Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
- Inspected insured [Type] personal property to determine insurance risk, balancing client need against company parameters.
- Performed policy renewal and record retention.
- Promoted and sold [Number] insurance policies to individuals over [Number]-year period.
Customer Service Representative
Ryder Last Mile
08.2022 - 11.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Education
Associate of Arts - Business Administration And Management
The Ohio State University
Columbus, OH08-2010
Skills
- Organizational leadership
- Records analysis
- Document preparation
- Paperwork processing
Timeline
Lead Clerk
Maersk Inc
09.2024 - Current
Insurance Representative /Team Leader
Garber Life Insurance
11.2023 - 05.2025
Customer Service Representative
Ryder Last Mile
08.2022 - 11.2023
Associate of Arts - Business Administration And Management
The Ohio State University
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