Hi, I’m
Ana Bem
Queens,NY
Summary
Well-qualified Costume Support Representative familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
9
years of professional experience
Work History
TWW Do Brasil S.A.
Customer Service Assistant
01.2017 - 10.2018
Job overview
- Described product highlights and benefits to help guide purchasing decisions.
- Offered basic technical support for clients on wide range of company products (SMS).
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed 100 tickets through Zendesk + incoming calls each day with utmost professionalism and knowledgeable service.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Uber Greenlight
Administrative Assistant
06.2016 - 12.2016
Job overview
- Had 1:1 and group interactions with current and prospective Uber customers, mostly drivers + delivery people.
- Being persuasive, empathetic, and creative in helping customers decide to leverage Uber more.
- Converting prospective earners to take their first trip on the platform.
- Supported drivers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Investigated and resolved accounting, rides, service and delivery concerns.
- Reengaged Earners who have stopped using the platform by overcoming blocks and obstacles they are facing.
Central Logistica De Trade E Marketing LTDA.
Logistics Assistant
03.2010 - 08.2015
Job overview
- Reviewed order data to verify transactions and shipping dates.
- Oversaw daily inventory counts to maintain data accuracy.
- Documented received materials into WMS system.
- Coordinated dispatching of many drivers to accomplish daily delivery requirements.
Fininvest Negocios E Varejo LTDA.
Sales Agent
11.2007 - 08.2009
Job overview
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Explained features and advantages of Hipercard products or services to promote sales.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
Education
Faculdade Anhanguera Taboão Da SerraSão Paulo, BR
BBA from Business Administration
01.2015
SenacSão Paulo, BR
No Degree from Excel For Executives - Analysis Tools
10.2016
Skills
- Managing Costume Relationships
- Technical Support
- Microsoft Office
- Efficiency
- Easy learner
- Staff Motivation
Timeline
Customer Service Assistant
TWW Do Brasil S.A.
01.2017 - 10.2018
Administrative Assistant
Uber Greenlight
06.2016 - 12.2016
Logistics Assistant
Central Logistica De Trade E Marketing LTDA.
03.2010 - 08.2015
Sales Agent
Fininvest Negocios E Varejo LTDA.
11.2007 - 08.2009
Faculdade Anhanguera Taboão Da Serra
BBA from Business Administration
Senac
No Degree from Excel For Executives - Analysis Tools
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