Carol Gonzales
Philadelphia,PA
Summary
Patient-motivated with 32 years of experience creating and executing targeted recovery plans. Passionate counselor dedicated to improving lives of individuals struggling with addiction and other behavioral disorders. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Home Coordinator
Horizon House Inc
12.1994 - Current
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Behavior Health Associate
Jefferson/Einstien Medical Center
01.2015 - 08.2024
- Observed and monitored client behavior and responses to treatment.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Directed client well-being checks and documented notes.
- Completed checklists, shift documentation and recordkeeping following agency policies and procedures.
- Maintained safety and program structure by monitoring individuals' activities.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Tracked client participation in treatment services to identify attendance issues.
Mental Health Technician
Belmont Behavioral Health Hospital
Philadelphia, Pennsylvania
09.2014 - 01.2015
- Observed and monitored client behavior and responses to treatment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
- Kept abreast of new and developing information in the mental health field by regularly attending professional conferences and workshops.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Organized recreational activities to assist in patient recovery.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
Education
Bachelor of Arts - Behavioral Health And Human Services
Alvernia University
Reading, PA05.2015
Skills
- First Aid/CPR
- Organization and Time Management
- Excellent Communication
- Active Listening
- Multitasking Abilities
- Dependable and Responsible
- Attention to Detail
- Teamwork and Collaboration
- Written Communication
- Self-Motivated
- Critical Thinking
Timeline
Behavior Health Associate
Jefferson/Einstien Medical Center
01.2015 - 08.2024
Mental Health Technician
Belmont Behavioral Health Hospital
09.2014 - 01.2015
Home Coordinator
Horizon House Inc
12.1994 - Current
Bachelor of Arts - Behavioral Health And Human Services
Alvernia University
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