Overview
Work History
Education
Skills
Timeline
Generic

Carolin Benjamin

Sterling Heights

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Internal Revenue Service, IRS
04.2023 - Current

enforcing the Internal Revenue Code (IRC),

administering federal tax laws, and collecting federal taxes from U.S. individual and corporate taxpayers.

Read updated IRMs and Serp alert; Participates in weekly technical team meetings.

Analyzed all available information and took corrective actions, such as credit transfers and penalty abatements.

Community Consultant

Volunteer
01.2021 - 04.2023

Aided individuals with language barriers by assisting with filling out forms and or translating.

Provided consultancy and support for individuals with disabilities.

Volunteered services to immigration office in Detroit based on demand.

Helped individuals with disabilities access various low-cost resources.

Coordinated with food banks to distribute food for those who are low income or no income.

Completed legal documentation accurately such as court forms / social security forms/ tax forms.

Customer Service Coordinator

Stone Creek Village
01.2017 - 01.2021

Evaluated residents' needs to identify services that can enhance their quality of life and promote

Created and sustained educational health and wellness programs tailored to the needs of the residents.

Maintained accurate and up-to-date records, including daily and monthly reports, to document service coordination and resident interactions.

Ensured confidentiality of sensitive personal data and kept residents records up to date.

Planned and executed regular entertainment events.

Correctional Officer

Behavioral Systems Southwest
08.2013 - 08.2017

Dedicated my professionalism with my team to helping ex offenders brake the criminal cycle.

Aided ex offenders by applying cognitive behavioral daily techniques.

Executed random fire drills to ensure accurate headcount

Conducted weekly drug testing and monitored medication adherence daily.

Facilitated transition programs on supporting reentry for the ex offenders population.

Education

None - Business Administration And Management

Wayne State University
Detroit, MI

Associate Of Applied Business - Business Administration

Macon Community College
Warren, MI
06.2002

Diploma - All

John J. Pershing High
Detroit, MI
06.1999

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Professional telephone demeanor
  • Call center operations
  • Scheduling
  • Follow-up skills
  • Paperwork processing
  • Team development
  • Administrative support
  • Microsoft Office Suite
  • Data collection
  • Customer relationship management (CRM)
  • Staff training
  • Filing
  • Dispute resolution
  • Multi-line phone talent
  • Account updating
  • Service standard compliance

Timeline

Customer Service Representative

Internal Revenue Service, IRS
04.2023 - Current

Community Consultant

Volunteer
01.2021 - 04.2023

Customer Service Coordinator

Stone Creek Village
01.2017 - 01.2021

Correctional Officer

Behavioral Systems Southwest
08.2013 - 08.2017

None - Business Administration And Management

Wayne State University

Associate Of Applied Business - Business Administration

Macon Community College

Diploma - All

John J. Pershing High
Carolin Benjamin