Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Carolin Castro Jimenez

Miami,FL

Summary

Dynamic professional with a proven track record at Pollo Tropical, excelling in roles requiring exceptional customer service and inventory management. Skilled in Microsoft Office and adept at quickly adapting to new challenges. Demonstrated leadership by mentoring teams for efficiency, ensuring quality workmanship, and achieving significant improvements in crew productivity.

Overview

14
14
years of professional experience

Work History

Pick and Packing

Alex & Ani
09.2017 - Current

Driver

03.2022 - 01.2023
  • Amazon Flex

Driver

10.2017 - 01.2021
  • Uber and Lyft

Crew Leader

Pollo Tropical
Miami, FL
01.2015 - 05.2017
  • Established and maintained professional working relationships with employees.
  • Inspected cleanliness, organization and safety of job sites after every shift.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
  • Suggested changes in working conditions and use of equipment to increase crew efficiency.
  • Monitored task completion to meet company standards for performance.
  • Maintained accurate records of employee attendance, hours worked, vacation time.
  • Provided technical support to crew members when operating machinery or equipment.
  • Ensured compliance with all health and safety regulations.
  • Monitored inventory levels and ordered supplies as needed.
  • Responded promptly to customer inquiries concerning services provided by the crew.
  • Assisted in resolving customer complaints or issues quickly and efficiently.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Developed work schedules to ensure adequate staffing levels.
  • Organized inventory of supplies necessary for job completion; ordered additional materials when needed.

Cashier

Pollo Tropical
Miami, FL
03.2011 - 12.2014
  • Promotion within the company

Education

English - English And Dance ART

Miami Dade College
Miami, FL
10-2024

Diploma -

America World Wide Academy
01.2016

High School Diploma -

Miami Central High School
Miami, FL
01.2012

Skills

  • Customer service
  • Inventory Specialist
  • Cashier
  • Labeling
  • Computer literate
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Ability to adapt and learn quickly
  • Excellent mathematical skills

References

  • Izamari Zapata, 786-439-4433
  • Oyaima Rodriguez, 786-203-7258

Languages

English
Professional
Spanish
Professional

Timeline

Driver

03.2022 - 01.2023

Driver

10.2017 - 01.2021

Pick and Packing

Alex & Ani
09.2017 - Current

Crew Leader

Pollo Tropical
01.2015 - 05.2017

Cashier

Pollo Tropical
03.2011 - 12.2014

English - English And Dance ART

Miami Dade College

Diploma -

America World Wide Academy

High School Diploma -

Miami Central High School

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Carolin Castro Jimenez