Carolin Colon Otero
Salem
Summary
Motivated bilingual leader known for process transformation and execution. Proven track record in new talent and cross functional team development. Contribution in devising strategies to maximize outputs and minimize costs. Consistently noted for superior job performance, initiative and excellent leadership and motivational skills. Exemplify problem solving skills with demonstrated ability to conceptualize solutions and employ practical and cost-effective strategies. Dedication to customer satisfaction and promoting sales growth. Extensive knowledge of resource planning and execution.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Analyst II
ADUSA
09.2023 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Supported budgeting processes by providing accurate forecasts and timely variance analyses.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Led cross-functional teams in strategic planning sessions, aligning efforts with company goals.
- Increased operational transparency by developing and implementing new reporting framework.
- Improved financial forecasting, meticulously analyzing past and current financial data.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Observed packing operations to verify conformance to specifications.
Area Manager II
HELLO FRESH
01.2022 - 09.2023
- Company Overview: Front line Production Manager for the world’s largest meal kit company with annual revenue exceeding $8BB
- Executed and directed daily operations strategy to ensure No Box Left Behind business model
- Ensure facility compliance with all corporate safety initiatives and promote safety culture
- Primary department shift manager with team strength of over 70
- Set and executed daily production plans based on actual attendance and supply chain issues
- Monitored downstream departments and developed proper corrective actions to minimize stoppages
- Trained and developed new and existing team members in all processes and production equipment
- Validated all department documentation in line with company quality standards
- Maintained labor requirements and schedules for optimal output and reduction of overtime
- Increased shift productivity by over 20% within the first 2 weeks of promotion through implementation of efficiency models and direct management of the department
- Broke facility department production records for a shift on 2 occasions by completing over 110k unit fills
- Developed and implemented a cross training program amongst positions to reduce downtime due to staffing issues and create a more dynamic team
- Assisted and executed plans to minimize product service interruptions during a facility expansion
- Developed weekly sauce production schedules grouping by allergens reducing changeover delays
- Measured daily production throughput rates by process, by line to determine shift targets based on daily demand
- Developed kitting strategy and process for raw materials based on production demands
- Generated daily end of shift production reports measuring overall throughput with GAP analysis for Actual vs
- Target
- Custom coded macros in Google Sheets to automate production plan generation combining data from 6 different cloud base sources for analysis
- Front line Production Manager for the world’s largest meal kit company with annual revenue exceeding $8BB
Area Manager I
HELLO FRESH
01.2021 - 01.2022
- Company Overview: Front line Production Manager for the world’s largest meal kit company with annual revenue exceeding $8BB
- Front line Production Manager for the world’s largest meal kit company with annual revenue exceeding $8BB
Team Lead
HELLO FRESH
01.2020 - 01.2021
- Company Overview: Front line Production Manager for the world’s largest meal kit company with annual revenue exceeding $8BB
- Front line Production Manager for the world’s largest meal kit company with annual revenue exceeding $8BB
Team Member
HELLO FRESH
01.2019 - 01.2020
- Company Overview: Front line Production Manager for the world’s largest meal kit company with annual revenue exceeding $8BB
- Front line Production Manager for the world’s largest meal kit company with annual revenue exceeding $8BB
Customer Service Rep.
DISH NETWORK INC & TELEFONICA
01.2012 - 01.2014
- Provided premier customer service to clients regarding their subscriptions
- Ensured that all calls were receiving optimal service important for continuing a successful relationship with customers
Cashier & Waitress
THE MEXICAN RESTAURANT
01.2011 - 01.2013
- Responsibilities included preparing tables for a meal, taking customers’ orders, serving drinks and food, cleaning up before, after and during servings throughout the shift
- Primary goal was to make sure each customer had a more than pleasant dining experience ensuring excellent customer satisfaction
- Processed customer payments (cash and credit) in an efficient manner ensuring their dining experience met or exceeded expectations
Education
Lean Six Sigma -
UMass Amherst
Amherst, MA01.2023
Customer Service & Technical Training -
SER Jobs for Progress Inc.
Providence, RI01.2015
Secretarial Sciences -
Interamerican University
Arecibo, PR01.2014
Skills
- Sales
- Resource Planning
- Production Planning
- Microsoft Office
- Fluent in Spanish
- Licensed Powered Industrial Truck Operator
- Continuous Improvement
- Lean Six Sigma
- Customer Service
- Fresh Produce Inspection
Certification
- Project Management Professional (PMP) - Project Management Institute.
- Six Sigma Black Belt Certification (SSBB) - American Society for Quality.
- Six Sigma Certification
- Lean Six Sigma Green Belt Certification (LSSGB) - IASSC Lean Six Sigma Certification Board.
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Analyst II
ADUSA
09.2023 - Current
Area Manager II
HELLO FRESH
01.2022 - 09.2023
Area Manager I
HELLO FRESH
01.2021 - 01.2022
Team Lead
HELLO FRESH
01.2020 - 01.2021
Team Member
HELLO FRESH
01.2019 - 01.2020
Customer Service Rep.
DISH NETWORK INC & TELEFONICA
01.2012 - 01.2014
Cashier & Waitress
THE MEXICAN RESTAURANT
01.2011 - 01.2013
Customer Service & Technical Training -
SER Jobs for Progress Inc.
Secretarial Sciences -
Interamerican University
Lean Six Sigma -
UMass Amherst
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