Carolin Petrus
Sterling Heights
Summary
Dedicated professional with nearly 30 years of experience in retail operations and team leadership. Proven track record in enhancing sales and operational efficiency while delivering exceptional customer service. Committed to fostering a collaborative work environment and supporting team development to achieve high customer satisfaction standards.
Overview
31
31
years of professional experience
Work History
Member Team Lead
Sam's Club
12.2024 - Current
- Oversaw daily operations by assigning tasks to associates, setting clear performance goals, providing coaching and feedback, and ensuring adherence to company policies, including the Open Door Policy.
- Managed key financial responsibilities such as handling deposits, processing fund transfers, conducting register audits, preparing financial reports, and maintaining transactional accuracy.
Office Manager
C&G Express Trucking
03.2012 - 07.2024
- Entailed overseeing a range of human resources duties, such as hiring new employees, processing payroll, and managing paperwork filing.
- In charge of monitoring semi-truck safety and D.O.T. compliance, making sure financial records are accurate, and balancing checking books.
- Demands outstanding multitasking skills, meticulousness, and a solid grasp of financial management and safety laws.
Office Assistant
Safiedine Oil Company
01.2005 - 03.2012
- Involved overseeing numerous operational and financial responsibilities.
- Among the duties were reconciling checkbooks for 24 retail locations, entering and balancing ExxonMobil drafts, and handling ACH banking for wholesalers.
- Over 100 employees' payrolls were prepared and filed, guaranteeing prompt and correct payment.
- Oversaw the mystery shopper program in over 120 sites, making sure that all regulations were followed and obtaining useful input to enhance operational and customer service performance.
Store Manager
Exxon Mobil
12.2002 - 01.2005
- Supervised all store operations including staffing, inventory, scheduling, and banking.
- Maintained daily fuel and sales reporting, vendor payments, and merchandising execution, trained and mentored assistant managers and team leads, leading to internal promotions.
- Consistently exceeded sales targets by 10% through promotional strategies and upselling.
Store Manager
Speedway Super America
Macomb
01.1999 - 12.2002
- Managed daily operations and ensured compliance with safety regulations.
- Trained and supervised staff to deliver exceptional customer service.
- Oversaw inventory management and coordinated restocking procedures.
- Developed and implemented promotional strategies to enhance store visibility.
- Conducted regular inspections to maintain store cleanliness and organization.
Store Manager
Total Petroleum
Royal Oak
12.1994 - 01.1999
- Trained and supervised staff to deliver exceptional customer service.
- Oversaw inventory management and coordinated restocking procedures.
- Developed and implemented promotional strategies to enhance store visibility.
- Resolved customer complaints effectively to maintain high satisfaction levels.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
High School Diploma -
Madison Heights High School
Skills
- Operational efficiency
- Customer service
- Team leadership
- Staff training
- Problem solving
- Checkout process management
- Communication
- Supportive work atmosphere
Timeline
Member Team Lead
Sam's Club
12.2024 - Current
Office Manager
C&G Express Trucking
03.2012 - 07.2024
Office Assistant
Safiedine Oil Company
01.2005 - 03.2012
Store Manager
Exxon Mobil
12.2002 - 01.2005
Store Manager
Speedway Super America
01.1999 - 12.2002
Store Manager
Total Petroleum
12.1994 - 01.1999
High School Diploma -
Madison Heights High School