Carolina Acosta Rubio
San Jose,CA
Summary
Organized and dependable candidate, who offers prior experience in coordination and administrational duties. Pride myself in being a performance-oriented and proactive individual. Offer valuable customer service experience, problem-solving capabilities as well as administration qualities. Bilingual caring individual who enjoys being part of a team. Willing to demonstrate my positive attitude, passion, and persistence to your team here at SJFD.
Overview
7
7
years of professional experience
Work History
Dispatch Specialist | Scheduling Coordinator
Allied Universal Security Services
03.2021 - Current
- Responded to high volume of phone and email requests to provide logistics information, to which I screened and prioritized calls according to importance and urgency.
- Monitored, coordinated and tracked field units to ensure accurate delivery of information and timely responses to incidents. This helped me enhanced dispatch efficiency by streamlining communication processes between drivers and clients.
- Proactively identified potential bottlenecks or inefficiencies within dispatch operations and took appropriate action to address them, contributing to overall process improvements.
- Effectively managed an increasing volume of scheduling requests. Assisted in reducing employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Developed and maintained courteous and effective working relationships. Communicating and learning to bargain with others have helped out greatly in regards to keeping the team happy as well as post shifts filled.
Sterile Processing Tech | Office Coordinator
MedVet
09.2020 - 01.2022
- Coordinated ER office visits for incoming patients, assisted with check in- checkout procedure
- Assisted through surgery procedures, distributed equipment and made sure sanitation procedures were follow through for sterile procedures
- Maintain surgery equipment sanitized and pack room organized and ready to use.
Referral Specialist | P.T. Coordinator
US Healthworks
10.2016 - 09.2018
- Welcomed and performed all front office reception responsibilities including but not limited to: Checking patients in and out, rescheduling appointments, verifying insurance, taking payments, answering phone calls, as well as creating and maintaining patient records.
- Worked in the referral department to coordinate and process referrals from primary care providers to specialty offices which included: verifying and obtaining insurance authorizations, scheduling patient appointments for outpatient testing and procedures, as well as navigating and maintaining electronic medical records, entering patient demographics and past history of treatments.
Education
No Degree - Kinesiology
San Jose City College
San Jose, CASkills
- Microsoft Office
- Dispatch Recordkeeping
- Service planning
- Team building
- Organization
- Task Prioritization
- Scheduling proficiency
- Data Entry
- Interpersonal Communication
- Multitasking Abilities
- Dependable and Responsible
- Bilingual
References
PLEASE CONTACT ME DIRECTLY FOR PERSONAL REFERENCES
Timeline
Dispatch Specialist | Scheduling Coordinator
Allied Universal Security Services
03.2021 - Current
Sterile Processing Tech | Office Coordinator
MedVet
09.2020 - 01.2022
Referral Specialist | P.T. Coordinator
US Healthworks
10.2016 - 09.2018
No Degree - Kinesiology
San Jose City College
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
David KrouskopDavid Krouskop
Unarmed Security Officer at Allied Universal Security ServicesUnarmed Security Officer at Allied Universal Security Services
Melissa AriotoMelissa Arioto
Lead Medical Assistant Supervisor at Cardiovascular Associates of Santa CruzLead Medical Assistant Supervisor at Cardiovascular Associates of Santa Cruz