Carolina Aguirre
San Antonio,TX
Summary
Organized and dependable candidate with strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
17
17
years of professional experience
Work History
Operations Processor
Wells Fargo
01.2023 - Current
- Gathering, collating and preparing documents, materials, and information for data entry.
- Reviewing all documents and information with high attention to detail and accuracy.
- Updating and maintaining databases and correcting errors or inconsistencies.
- Conducting research to obtain information for incomplete documents and materials.
- Performing clerical duties such as filing, scanning, and printing as needed.
- Navigate multiple computer systems and applications accurately.
- Worked independently, maintaining quality and productivity.
- Modified, updated and processed existing loan documentation.
Insurance Claims Processor
Fred Loya Insurance
03.2018 - 03.2022
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Monitored claims processing trends to identify potential areas of improvement.
- Processed and recorded new policies and claims.
- Modified, updated and processed existing policies.
- Developed and implemented quality assurance processes to check accuracy of claims processing.
- Evaluated accuracy and quality of data entered into agency management system.
- Communicated effectively with staff members of operations, finance and clinical departments.
Front Office Clerk
Air Force Village
03.2010 - 05.2011
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support, addressing routine, and special requirements.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Customer Service Associate
Taco Johns
12.2006 - 12.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
Education
All Lines Adjuster License -
All Lines Adjuster Texas Department of Insurance
San Antonio, TX03.2022
Pharmacy Technician Certificate -
Southern Careers Institute
10.2016
No Degree - Applied Science
Northwest Vista College
San Antonio, TX01.2013
High School Diploma -
San Antonio Academy
San Antonio, TX03.2010
Skills
- Customer Account Review
- Personal Data Collection
- Data Entry
- Microsoft Office
- Customer Support
- Problem-Solving
- Verbal, Written and Communication skills
- Detail Oriented
- Problem Solving skills
- Active Listening
- Multitasking Abilities
- Critical Thinking
Timeline
Operations Processor
Wells Fargo
01.2023 - Current
Insurance Claims Processor
Fred Loya Insurance
03.2018 - 03.2022
Front Office Clerk
Air Force Village
03.2010 - 05.2011
Customer Service Associate
Taco Johns
12.2006 - 12.2009
All Lines Adjuster License -
All Lines Adjuster Texas Department of Insurance
Pharmacy Technician Certificate -
Southern Careers Institute
No Degree - Applied Science
Northwest Vista College
High School Diploma -
San Antonio Academy
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