Carolina Aguirre
San Antonio,TX
Summary
Organized and dependable candidate with strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
17
17
years of professional experience
Work History
Operations Processor
Wells Fargo
San Antonio, TX
01.2023 - Current
- Gathering, collating and preparing documents, materials, and information for data entry.
- Reviewing all documents and information with high attention to detail and accuracy.
- Updating and maintaining databases and correcting errors or inconsistencies.
- Conducting research to obtain information for incomplete documents and materials.
- Performing clerical duties such as filing, scanning, and printing as needed.
- Navigate multiple computer systems and applications accurately.
- Worked independently, maintaining quality and productivity.
- Modified, updated and processed existing loan documentation.
Insurance Claims Processor
Fred Loya Insurance
San Antonio, TX
03.2018 - 03.2022
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Monitored claims processing trends to identify potential areas of improvement.
- Processed and recorded new policies and claims.
- Modified, updated and processed existing policies.
- Developed and implemented quality assurance processes to check accuracy of claims processing.
- Evaluated accuracy and quality of data entered into agency management system.
- Communicated effectively with staff members of operations, finance and clinical departments.
Front Office Clerk
Air Force Village
San Antonio, FL
03.2010 - 05.2011
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support, addressing routine, and special requirements.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Customer Service Associate
Taco Johns
Lackland AFB, Tx
12.2006 - 12.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
Education
All Lines Adjuster License -
All Lines Adjuster Texas Department of Insurance
San Antonio, TX03.2022
Pharmacy Technician Certificate -
Southern Careers Institute
10.2016
No Degree - Applied Science
Northwest Vista College
San Antonio, TX01.2013
High School Diploma -
San Antonio Academy
San Antonio, TX03.2010
Skills
- Customer Account Review
- Personal Data Collection
- Data Entry
- Microsoft Office
- Customer Support
- Problem-Solving
- Verbal, Written and Communication skills
- Detail Oriented
- Problem Solving skills
- Active Listening
- Multitasking Abilities
- Critical Thinking
Timeline
Operations Processor
Wells Fargo
01.2023 - Current
Insurance Claims Processor
Fred Loya Insurance
03.2018 - 03.2022
Front Office Clerk
Air Force Village
03.2010 - 05.2011
Customer Service Associate
Taco Johns
12.2006 - 12.2009
All Lines Adjuster License -
All Lines Adjuster Texas Department of Insurance
Pharmacy Technician Certificate -
Southern Careers Institute
No Degree - Applied Science
Northwest Vista College
High School Diploma -
San Antonio Academy