Carolina Aguirre
Peekskill City School District
Yorktown Heights,NY
2
Languages
1
Certification
26
years of professional experience
Technology professional with 15+ years of experience in IT support, systems, reporting, and data management, including 19 years with IBM Global Services. Experienced in data analysis, reporting, and data validation using Infinite Campus, Microsoft Excel, & Google Sheets. Seeking a Database Specialist or database-focused role where I can apply my data management, analytical, and problem-solving skills while leveraging my strong technical support background.
Work History
Technology TA Support
1 Year 7 Months- Provide day-to-day technology support to students, teachers, administrators, staff, and parents throughout the district.
- Create ad hoc reports in Infinite Campus for administrative, and backend operational needs.
- Help generate reports during Computer-Based Testing (CBT) that show the completion status of middle school students.
- Export data from Infinite Campus and use Google Sheets and VLOOKUP to compare, organize, retrieve, and review information from different datasets.
- Check data for accuracy and identify missing or inconsistent information.
- Work with district approved applications including Infinite Campus, Clever, GoGuardian, Sentinel, Parent and Student Portals, TDT, Securranty and other instructional applications.
- Use the Google Admin Console to manage devices, disable and re-enable Chromebooks, decommission devices, and troubleshoot account and access issues.
- Manage Chromebook assignments, inventory, replacements, repairs, and device status through 3rd party vendor - TDT
- Assist with the annual distribution and collection of Chromebooks throughout the district.
- Provide Tier I technical support across multiple school buildings.
- Troubleshoot login, account, browser, device, application, and testing-platform issues.
- Provide technical support during state testing and computer-based testing periods.
- Enter and update helpdesk tickets, document problems and solutions, and follow up on outstanding issues.
- Maintain accurate records for district technology equipment and prepare reports related to inventory and device status.
- Coordinate Chromebook insurance claims and work with repair companies on damaged or replacement devices.
- Collect, document, and reconcile more than $20,000 in Chromebook repair and replacement payments and coordinate related records with the District Business Office.
- Maintain confidentiality when working with student, staff, financial, and district information.
- Create instructions and other documentation to help users with technology-related tasks.
- Assist parents and guardians with Chromebook repairs, insurance claims, Wi-Fi access, and district technology procedures.
- Provide technology support during Jumpstart, Saturday Academy, Back to School Night, student orientation, and other district events.
- Assist students and families with Chromebook distribution, account access, device setup, and basic troubleshooting.
- Work with the Director of Technology, district technicians, administrators, teachers, and technology vendors to resolve problems and support district technology needs.
- Provide technology guidance to users with different levels of technical experience and co-present at building technology meetings.
IT Specialist / Systems Support / Performance & Capacity Management
19 Years- Performance & Capacity Management
- Provided performance and capacity support in a SYSPLEX environment.
- Monitored system and application performance and identified potential issues affecting the environment.
- Prepared daily, weekly, and monthly system performance reports.
- Used Microsoft Excel, Pivot Tables, and PowerPoint to prepare reports and presentations for management.
- Reviewed performance information to identify trends and areas that needed attention.
- Participated in operational meetings to discuss system performance and make recommendations.
- Monitored service levels and worked according to ITIL practices.
- Investigated performance issues and worked with other teams to resolve problems.
- Systems & Application Support
- Supported a Windows-to-Linux transformation project, helping users adjust to the new environment.
- Provided remote and in-person technical support for hardware, software, applications, and connectivity problems.
- Troubleshot ThinkPad, mail server, software, and configuration issues.
- Participated in testing and installation of new software and applications.
- Tested web-based applications and new functionality and reported application problems.
- Attended meetings to review application issues and discuss possible improvements.
- Maintained detailed information in the ticketing system, including problems, troubleshooting steps, and resolutions.
- Provided support for Citrix and web-based applications.
- Installed Microsoft Office and assisted with printer driver upgrades.
- User Access & Team Support
- Managed team-level Active Directory access, including adding, changing, and removing user access.
- Helped users connect to virtual drives and created training materials explaining how to use them.
- Created a centralized knowledge repository so team members could find solutions and information without having to contact support for every issue.
- Documented software procedures and trained team members on various applications.
- Assisted technical and non-technical users with resolving technology problems.
- Followed up on open issues to help ensure problems were resolved in a timely manner.
Education
Bachelor of Science - Information Management and Technology
Skills
Google Sheets
Microsoft Excel
Google Admin Console
Active Directory
Troubleshooting
ServiceNow
Application support
Helpdesk ticket management
User access management
Device inventory control
Technical documentation
Computer-based testing support
Student data reporting
Chromebook support
Systems monitoring
ITIL
Certification
- AIX Performance and Management
- Accelerated Linux Performance
- Z/OS Performance and Capacity Management
- Program Management Orientation
- Elements of Project Time Management
- Creating and Tailoring Project Management Systems
- NYS CTA Certified
- DASA Certified
- SAVE Certified
- Identification and Reporting of Child Abuse and Maltreatment Certified
LANGUAGES
English
Spanish — Speaking
AWARDS
IBM Bravo Award, IBM Means Service Award, IBM Appreciation Award
Timeline
Technology TA Support
Peekskill City School District
01.2025 - CurrentRead More
IT Specialist / Systems Support / Performance & Capacity Management
IBM GLOBAL SERVICES
01.2001 - 01.2020Read More
Syracuse University
Bachelor of Science from Information Management and Technology
Read More