Carolina Alvarez
Phoenix,AZ
Overview
21
21
years of professional experience
Work History
General Manager
TitleMax
Phoenix, AZ
08.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Supervisor
Ross Distribution Center
Brookshire, TX
08.2014 - 06.2024
- Interpret company policies and procedures to ensure compliance and adherence.
- Evaluate and assess production methods, performances and efficiency for improvements.
- Ability to use perseverance and initiative to ensure top performance, quality and service to our customers.
- Develop and maintain an open engaging labor relations environment.
- Manage hourly team to ensure timely and accurate processing and distribution of merchandise to stores.
- Conduct daily huddle meetings to communicate important daily events and priorities.
Supervisor
Ross Distribution Center
Brookshire, TX
08.2014 - 06.2024
- Interpret company policies and procedures to ensure compliance and adherence.
- Evaluate and assess production methods, performances and efficiency for improvements.
- Ability to use perseverance and initiative to ensure top performance, quality and service to our customers.
- Develop and maintain an open engaging labor relations environment.
- Manage hourly team to ensure timely and accurate processing and distribution of merchandise to stores.
- Conduct daily huddle meetings to communicate important daily events and priorities.
UID
Ross Distribution Center
03.2006 - 07.2014
- Knowledge of DC programs such as Excel, Word, Outlook, RF Gun And RDM
- Prepare merchandise for further processing at specific locations.
- Document discrepancies on appropriate forms
UID
Ross Distribution Center
03.2006 - 07.2014
- Knowledge of DC programs such as Excel, Word, Outlook, RF Gun And RDM
- Prepare merchandise for further processing at specific locations.
- Document discrepancies on appropriate forms
Trouble Administrator
Ross Distribution Center
11.2004 - 03.2006
- Experience with outlook email, MS Word, MS Excel, MS Access, and RMS.
- Verification of merchandise and ticket information against provided documentation.
- Maintain quality, accuracy, and shrinkage control by adhering to established policies and procedures.
Trouble Administrator
Ross Distribution Center
11.2004 - 03.2006
- Experience with outlook email, MS Word, MS Excel, MS Access, and RMS.
- Verification of merchandise and ticket information against provided documentation.
- Maintain quality, accuracy, and shrinkage control by adhering to established policies and procedures.
Ticket Coordinator
Ross Distribution Center
06.2004 - 11.2004
- Data entry experience
- Detail oriented
- Excellent analytical skills
Ticket Coordinator
Ross Distribution Center
06.2004 - 11.2004
- Data entry experience
- Detail oriented
- Excellent analytical skills
Merchandise Processor
Ross Distribution Center
05.2004 - 06.2004
- Ticketing merchandise
- Attention to detail when ticketing
- Validate order accuracy
Merchandise Processor
Ross Distribution Center
05.2004 - 06.2004
- Ticketing merchandise
- Attention to detail when ticketing
- Validate order accuracy
Education
Business Management-Specializing in Human Resources
Houston Community College
Houston, TXSupervision and Leadership Certification
Riverside Community College
Riverside, CA01.2010
Diploma - Basic General education
Valley View High School
Ontario, CA06.1995
Skills
- I have 27 years of warehouse experience 20 years’ work experience at the Ross Distribution Center with the last 10 years as a Supervisor
- I can drive results by planning and organizing
- I am adaptable I have leadership skills I am dedicated and committed
- I am Bilingual – Fluent in English and Spanish
- Strong oral and written communication skills with ability to multitask
- Experienced in conflict management and employee relations
- Knowledge of system programs within the DC
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Awards
Certification of Achievement – Interpersonal Communication: Targeting your message – 2015-05-28
Timeline
General Manager
TitleMax
08.2024 - Current
Supervisor
Ross Distribution Center
08.2014 - 06.2024
Supervisor
Ross Distribution Center
08.2014 - 06.2024
UID
Ross Distribution Center
03.2006 - 07.2014
UID
Ross Distribution Center
03.2006 - 07.2014
Trouble Administrator
Ross Distribution Center
11.2004 - 03.2006
Trouble Administrator
Ross Distribution Center
11.2004 - 03.2006
Ticket Coordinator
Ross Distribution Center
06.2004 - 11.2004
Ticket Coordinator
Ross Distribution Center
06.2004 - 11.2004
Merchandise Processor
Ross Distribution Center
05.2004 - 06.2004
Merchandise Processor
Ross Distribution Center
05.2004 - 06.2004
Business Management-Specializing in Human Resources
Houston Community College
Supervision and Leadership Certification
Riverside Community College
Diploma - Basic General education
Valley View High School