Carolina Antunez Lopez
Chicago,IL
Summary
Proven Medical Assistant with a track record of enhancing patient care and clinic efficiency at SUMMIT DIGESTIVE. Skilled in HIPAA compliance and vital sign monitoring, coupled with exceptional customer service abilities. Demonstrated success in improving patient satisfaction and streamlining clinical documentation, making significant contributions to team and patient outcomes. Fluent in Spanish, ensuring comprehensive care for diverse patient populations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
SUMMIT DIGESTIVE
10.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
Sales Associate
Boost Mobile Store
05.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Fast Food Crew Trainer
Wendys Fast Food
05.2019 - 04.2021
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
- Maintained a clean dining area for guests, ensuring a positive experience with every visit.
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to employees.
Education
Associate of Arts - Psychology
City Colleges of Chicago-Richard J Daley College
Chicago, IL07.2024
High School Diploma -
KELLY COLLEGE PREP
4136 S California Ave, Chicago, IL 6063206.2020
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- Clinical Documentation
- Data Entry
- Reliable team player
- CPR
- Anatomy and Physiology Knowledge
- Fluent in Spanish
Certification
BLS certified
Languages
Spanish
Full Professional
Timeline
Medical Assistant
SUMMIT DIGESTIVE
10.2021 - Current
Sales Associate
Boost Mobile Store
05.2021 - 10.2021
Fast Food Crew Trainer
Wendys Fast Food
05.2019 - 04.2021
Associate of Arts - Psychology
City Colleges of Chicago-Richard J Daley College
High School Diploma -
KELLY COLLEGE PREP
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