CAROLINA ARANGO PINEDA
Orlando,FL
Summary
Positive and goal oriented professional with over 12 years' experience creating and closing sales. A self-motivated problem solver with an outstanding track record of exceeding sales goals by creating a "win-win' situation for the customer, and the company. Understands the psychology of the sale. Proven ability in delivering results in any business environment successfully assisting with a broad range of clientele. Has developed and mastered of methods and skills such as: - Ability to identify and recognize the different personality types. - Ability to tailor approach to each personality type. - Strategic use of questions, to uncover dominant buying motives. - Created urgency - Propriety and professional demeanor. - Timely use of trial closes. Effective Mortgage Broker proudly offering for over 5 years' experience in cultivating leads that turn into great business opportunities. A poised go-getter handling stressful situations and remaining composed. Offering expertise in finding the best loans for borrowers. Results-oriented over 5 years, knowledgeable about wide range of loan products. Professionally works with different customers to meet individual needs and maximize bank revenue. Analytical problem-solver tenacious in pursuing sales opportunities. Thorough and detail-oriented Loan Officer brings proven expertise in evaluating packages with balanced approach encompassing both risk mitigation and profit goals. Excels at marketing products and developing referral networks to sustain customer base. Specializes loan products. Bilingual individual willing to go the extra mile to ensure quality service to each and every customer. A dependable Loan Specialist committed to explaining complex information in easy to understand terminology. Driven individual boasting a career spent providing mortgage program recommendations and offering honest loan advice to borrowers. A highly trained Mortgage Broker offering skills in building lasting relationships and interpersonal communication. Business-minded Home Mortgage Consultant with an aptitude for strategic development and workplace collaboration . 5 years experience in building lasting business relations with both borrowers and lenders. Seeking a position on a team that values client services and effective communication. Driven Home Mortgage Consultant with a dedication to obtaining optimal loans through honest lenders for clients. Expert in Florida lending standards and real estate. Offering a proven history of fostering position business relationships with borrowers and lenders through excellent customer service and communication. Business-minded Mortgage Broker promoting a background in developing great partnerships with lenders and borrowers. Possessing extensive strategy and collaboration skills. Looking to tackle new challenges with a company that values undeniable organizational and issue management skills. Attentive Loan Specialist with background in assessing credit history data and finding appropriate solutions perfect for customer needs. Ready for new position where loan evaluation background can be best utilized. Highly effective Home Mortgage Consultant with expertise in negotiation and financial data analysis. Offering 5 years of experience and well-developed industry knowledge. Known for pursuing leads with persistence and turning opportunities into long-term business. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Diligent College Student focused on Business Administartion and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Mortgage Broker
MCA Mortgage LLC
Orlando, FL
12.2020 - 12.2023
- Positive and goal oriented professional with over 12 years' experience creating and closing sales
- A self-motivated problem solver with an outstanding track record of exceeding sales goals by creating a 'win-win' situation for the customer, and the company
- Understands the psychology of the sale
- Proven ability in delivering results in any business environment successfully assisting with a broad range of clientele
- Has developed and mastered methods and skills such as: - Ability to identify and recognize the different personality types
- Ability to tailor approach to each personality type
- Strategic use of questions, to uncover dominant buying motives
- Created urgency - Propriety and professional demeanor
- Timely use of trial closes.
- Performed regular follow-ups on loan applications in order to meet deadlines.
- Identified valuable solutions for customers with credit problems.
- Presented and processed client loan documents and verified comprehension of essential language.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Ensured compliance with state and federal laws governing mortgage lending operations.
- Met with applicants to obtain information for loan applications and answer questions about loan process.
- Kept detailed records regarding approved, denied and received loan applications.
- Prepared documents for closing process and monitored progress throughout transaction.
- Prepared reports for customers with delinquent and irreconcilable accounts.
- Advised customers on available options for financing real estate purchases or refinancing existing mortgages.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Educated customers regarding actions and strategies for debt repayment.
- Developed strategies to maximize customer satisfaction while minimizing risk associated with loan origination activities.
- Negotiated terms and conditions of mortgages with lenders.
- Reviewed financial data, pay stubs and credit history for borrowers to ascertain loan qualification.
- Informed customers of application deadlines, approvals and denials.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
- Located and suggested loan packages that met client needs and priorities.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Provided assistance in resolving issues arising during processing or closing stages of a loan transaction.
- Developed and recommended personal or commercial loan packages for clients.
- Provided guidance on the selection of loan products best suited for clients' needs.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Clarified mortgage loan process details to educate borrowers.
- Verified accuracy of all documentation prior to submission to underwriting department.
- Communicated effectively with clients regarding details of their loans and kept them informed about status of their applications.
- Collaborated with company teams to expedite loan approval processes.
- Analyzed new markets and developed referral networks to locate new loan prospects.
- Identified lending risks and implemented strategies to reduce loan defaults.
- Gathered client debt, credit and income information to determine loan eligibility.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Set up debt payment plans based on client credit, income and assets.
- Verified applicant information by consulting with outside agencies, credit bureaus and businesses.
- Analyzed financial information, credit reports and appraisals to determine mortgage eligibility.
- Complied applications and paperwork and double-checked for accuracy.
- Offered assistance and coaching to other mortgage brokers to help develop new business.
- Submitted applications to credit analysts.
- Counseled clients on home purchasing and loan process as well as on industry topics.
- Researched competitors' offerings and developed strategies for differentiating services from other brokers and lenders.
- Stayed abreast of lending regulations, industry trends and market rates.
- Informed customers of loan application requirements and deadlines.
- Communicated closely with various lenders to obtain most effective loans for customers purchasing homes.
- Updated client account information and records in company databases.
- Approved or denied loan applications and explained reasoning behind decisions.
- Served as liaison between borrowers and lenders and collaborated with both parties to obtain optimal loans for home purchases.
- Participated in marketing events such as open houses or trade shows to increase visibility in the community.
- Reviewed existing policies, procedures and regulations related to mortgage lending industry.
- Employed fresh marketing techniques to expand book of business.
- Attended seminars, conferences, meetings, webinars, related to the mortgage industry.
- Created and maintained relationships with clients to ensure successful loan transactions.
- Developed loan contracts and explained contract terms to clients.
- Identified potential risks associated with mortgage transactions and took appropriate action to mitigate those risks.
- Built business base by word of mouth as result of maintaining positive relationships with former borrowers.
- Assisted clients in completing paperwork required for loan application process.
- Developed and maintained relationships with local real estate agents.
- Conducted market research to stay abreast of current trends in the mortgage industry.
- Maintained knowledge of various types of loan programs such as FHA, VA, Conventional, Jumbo.
- Helped clients fill out loan applications and find ideal loan options.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Modified existing software systems to enhance performance and add new features.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Delivered products to customer locations on time.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with others to discuss new opportunities.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Maintained schedule of class assignments to meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
Licensed Real Estate Broker
C&A Investment International
Orlando , FL
01.2005 - 12.2023
- Broker/owner
- Real estate transaction
- Real estate events presentation to create refer business
- Focus in new homes transactions
- Investments
- Dealing with investors.
- Developed, sold or leased property for industry or manufacturing.
- Maintained accurate records of all client interactions and transaction details using customer relationship management software.
- Prepared market analysis statistics and bid presentation for buyers and sellers.
- Generated business using proven tools, systems and training.
- Maintained awareness of income tax regulations, building and tax laws and growth possibilities of property areas.
- Managed or operated real estate offices, handling associated business details.
- Advised clients on the best locations for their desired lifestyle needs within their budget range.
- Maintained knowledge of real estate law, available mortgages and government programs.
- Provided guidance on zoning regulations and other legal matters related to real estate transactions.
- Generated lists of properties for sale, descriptions and available financing options.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Developed and implemented marketing strategies to increase visibility of properties.
- Monitored progress of pending sales transactions from initial offer through closing process.
- Arranged for title searches of properties sold.
- Negotiated contracts between buyers and sellers, ensuring fair market value was achieved for both parties.
- Appraised property values to assess income potential.
- Developed relationships with vendors to secure discounts on materials used during renovation projects.
- Prepared detailed financial documents related to real estate transactions, such as loan agreements and closing statements.
- Founded real estate agency and recruited agents to build operations from ground up.
- Conducted regular property inspections to assess condition and recommend improvements or repairs to maintain value.
- Monitored fulfillment of purchase contract terms to foster timely completion.
- Gave buyers physical and virtual tours of properties.
- Monitored fulfillment of purchase contract terms.
- Reconciled funds received and disbursed for property transactions.
- Assisted clients with preparing necessary paperwork required by state laws when purchasing or selling a home.
- Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.
- Managed and rented out rental properties.
- Researched comparable sales data to determine listing prices that are competitive but also profitable.
- Reviewed property details to meet environmental regulations.
- Generated lists of for-sale properties.
- Facilitated communication between all parties involved in a transaction, including lenders, appraisers, inspectors, title companies, attorneys.
- Negotiated between sellers and buyers over property prices and settlement deals.
- Acted as a mediator in disputes between clients, resolving issues in an amicable manner.
- Analyzed local housing markets to identify trends in pricing, availability, and demand for various types of residential and commercial properties.
- Created detailed reports outlining current market conditions for potential buyers or investors.
- Supervised agents handling real estate transactions.
- Checked work completed by loan officers, attorneys or other professionals to verify proper performance.
- Educated clients on the benefits of homeownership versus renting or leasing property.
- Acted as intermediary in negotiations between buyers and sellers during closing of sales.
- Managed real estate transactions from initiation to closing.
- Served as a resource for clients throughout the entire buying and selling process by providing helpful information about neighborhoods, schools, amenities nearby .
- Coordinated home staging services when needed to improve saleability of homes listed.
- Compared similar properties to determine competitive market price.
- Organized open houses events to promote listings within the local community.
- Identified new opportunities for investment properties through networking with industry professionals and researching local markets.
- Analyzed housing markets and identified potential buyers.
- Conducted virtual tours of properties for interested buyers.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained schedule of class assignments to meet deadlines.
- Identified needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Delivered products to customer locations on time.
- Modified existing software systems to enhance performance and add new features.
- Collaborated with others to discuss new opportunities.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Understood and followed oral and written directions.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Assisted with customer requests and answered questions to improve satisfaction.
Loan Officer
SMALL BUSINESS ADMINISTRATION
Orlando, FL
01.2020 - 12.2022
- Working on deciding Loan applications for Business on Pandemic time.
- Analyzed financial data to determine the feasibility of granting loans.
- Attended periodic training sessions related to consumer lending operations.
- Updated client account information and records in company databases.
- Identified valuable solutions for customers with credit problems.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Identified opportunities for cross-selling additional products and services.
- Approved or denied loan applications based on established guidelines.
- Verified accuracy of loan documents prior to approval.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Explained various types of loans available to customers and their associated terms and conditions.
- Delivered high levels of customer service to facilitate smooth processes.
- Built referral business by meeting with local financial planning, home builders and real estate professionals.
- Resolved file problems, bottlenecks and qualified issues throughout underwriting process.
- Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.
- Prepared reports detailing loan portfolio performance metrics.
- Prepared reports for customers with delinquent and irreconcilable accounts.
- Developed loan contracts and explained contract terms to clients.
- Processed payments received from borrowers in accordance with established policies and procedures.
- Researched account issues as needed when discrepancies arise between borrower records and actual payment history.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Performed daily maintenance of loan applicant database.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Informed customers of loan application requirements and deadlines.
- Stayed abreast of lending regulations, industry trends and market rates.
- Recommended loan approvals and denials based on customer loan application reviews.
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
- Monitored changes in relevant federal regulations related to lending practices.
- Assisted in the development of new products and services for loan customers.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
- Provided customer service support throughout the entire process from application through closing.
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
- Managed pipeline for originated loans through closing and complete required management reports.
- Collaborated with company teams to expedite loan approval processes.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Performed quality assurance reviews on all closed loans for compliance purposes.
- Set up debt payment plans based on client credit, income and assets.
- Modified existing software systems to enhance performance and add new features.
- Understood and followed oral and written directions.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Delivered products to customer locations on time.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with others to discuss new opportunities.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained schedule of class assignments to meet deadlines.
- Planned and completed group projects, working smoothly with others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Conducted risk analysis to identify potential losses associated with certain loans.
- Reviewed loan agreements to confirm completeness and accuracy.
- Participated in community events to promote bank's consumer lending services.
- Researched investor guidelines and kept up to date on program changes that affected loan processing or origination.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Located and suggested loan packages that met client needs and priorities.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Developed and maintained relationships with potential customers to increase loan business.
- Approved or denied loan applications and explained reasoning behind decisions.
- Tracked and managed new leads and followed up on referral business.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Developed and recommended personal or commercial loan packages for clients.
- Improved loan applications and documentation by informing applicant of additional requirements.
- Approved loan within specified limits or referred to appropriate approval level.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
New Home Sales Consultant
DR Horton
Orlando, FL
12.2011 - 01.2015
- Selling the features and benefits of the new homes and the company
- Bringing in foreign Nationals to buy DR Horton properties
- Building the relationship with buyers and giving them the best experience with company and sales process
- Selling the dream of having a new home
- Selling the importance of having warranties in the homes
- Marketing to local realtors and local business to increase sales
- Always great survey scores for strong referral base
- Real estate events presentations to create refer business.
- Participated in meetings with architects and contractors regarding construction timelines for upcoming projects.
- Compiled listings of new developments and met with clients on location to highlight area features that satisfy home-buying needs.
- Prepared and delivered sales presentations.
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Explained financial requirements and analytical data to potential buyers and sellers.
- Developed marketing materials such as brochures, flyers, postcards. to promote new home communities.
- Researched and appraised over [Number] local properties.
- Analyzed competitors' listings and pricing strategies to identify areas of improvement within own business operations.
- Maintained a comprehensive knowledge of the local real estate market including pricing trends, competitive offerings, and availability of land parcels.
- Scheduled and attended [Number] appointments per week.
- Drafted contracts, purchase agreements, closing statements and leases.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
- Organized open houses for newly constructed homes to attract more buyers.
- Provided detailed information on floor plans, design options, and current incentives to potential buyers.
- Drafted legal documents such as deed transfers or title agreements between parties involved in a real estate transaction.
- Utilized various software programs such as Microsoft Office Suite or Salesforce CRM to track leads or manage client data.
- Assisted customers with selecting financing options that best fit their budget and lifestyle needs.
- Met with clients to research cases, collect data and prepare settlement packages.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
- Broadened affordable housing and urban development awareness, implementing marketing campaign for teachers and police officers.
- Attended industry events such as home shows or conventions to network with other professionals in the field.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Created monthly reports outlining performance metrics such as total number of sales, average selling prices.
- Conducted model home walk-throughs to showcase floor plan diversity and promote timely selection in home buying process.
- Supported other team members by providing assistance when needed.
- Performed administrative tasks such as scheduling appointments or processing paperwork.
- Followed up with clients during the first few months after moving into their new home.
- Promoted active listings through social media marketing, open houses and newsletters.
- Increased personal revenue by completing multiple home and property sales.
- Developed and presented purchase offers to sellers for consideration.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Engaged weekly with management teams, construction contractors, and clients to communicate and evaluate project status results.
- Assisted clients with new home buying processes by coordinating with referring lenders to facilitate mortgage qualification.
- Established solid and loyal relationships with over [Number] prospective home buyers.
- Conducted tours of model homes for prospective buyers and answered questions about the features, amenities, and benefits of living in the new home community.
- Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Liaised between sellers and buyers for profitable and efficient sales.
- Prepared newly purchased homes for clients prior to arrival.
- Communicated with clients to determine property needs and budget constraints.
- Solicited feedback from customers after closing a sale to gauge satisfaction levels.
- Negotiated sales contracts with customers and monitored progress throughout the process.
- Researched applicable zoning laws and regulations related to real estate development projects.
- Tracked weekly sales to develop senior leadership reports for corrective action planning.
- Created professional sales presentations to effectively communicate product quality and market comparisons.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Collaborated with builders to ensure customer requests were met in a timely manner.
- Established relationships with vendors who provide services such as landscaping or interior design for clients' homes.
- Advised homeowners on how to maximize their resale value through renovations or upgrades prior to listing their property for sale.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Identified potential buyers through cold calling.
- Achieved cost-savings by developing functional solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained schedule of class assignments to meet deadlines.
- Planned and completed group projects, working smoothly with others.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Collaborated with others to discuss new opportunities.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
Realtor Sales Associate
Spectrum global realty
Orlando, FL
01.2007 - 12.2011
- Dedicated mainly to the International sales
- Dealt with local investors and brought in clients & referrals from Venezuela, Colombia, London, Brazil and Spain
- Working as a professional Sales Agent in the Orlando area, helping and guiding International investors and local residents as well as commercial buyers
- Selling used and new homes.
- Called or emailed lapsed clients to inquire about continuing needs.
- Assisted clients in identifying their needs and preferences for a home purchase.
- Provided detailed information on the local real estate market conditions to buyers and sellers.
- Monitored existing listings to ensure that they remain competitively priced in the marketplace.
- Evaluated potential risks associated with each property transaction.
- Tracked weekly sales to develop senior leadership reports for corrective action planning.
- Drafted contracts, purchase agreements, closing statements and leases.
- Assisted investors with remodeling plans and costs to drive client profitability and long-term business retention.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Maintained current and accurate CRM database of prospective customers.
- Managed real estate transactions from initiation to closing.
- Showed residential properties and explained features, value and benefits of available homes.
- Created listing presentations using digital media platforms such as PowerPoint or Prezi.
- Developed and presented purchase offers to sellers for consideration.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Established relationships with vendors such as contractors, landscapers, painters, to assist in preparing properties for sale or rental.
- Coordinated with lenders, appraisers, title companies, inspectors, surveyors and other professionals involved in the transaction process.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Negotiated and drafted contracts between buyers and sellers of properties.
- Conducted quarterly seminars and training sessions for sales agents to improve sales techniques.
- Liaised with real estate attorneys to assist with deal-related questions.
- Analyzed data from surveys conducted by third parties regarding customer satisfaction ratings.
- Verified accuracy of documentation and fund disbursements for sales.
- Prepared monthly reports detailing sales activity within a given area.
- Planned and coordinated open house events to move properties.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Expanded brand presence through proactive marketing and advertising strategies.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Developed marketing plans for listings including advertising campaigns and open house events.
- Attended continuing education classes to maintain professional certifications.
- Met with clients to research cases, collect data and prepare settlement packages.
- Created professional sales presentations to effectively communicate product quality and market comparisons.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Explained financial requirements and analytical data to potential buyers and sellers.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Broadened affordable housing and urban development awareness, implementing marketing campaign for teachers and police officers.
- Promoted active listings through social media marketing, open houses and newsletters.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Attended progress meetings and cold call sessions to hone lead generation skills.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Conducted open houses, home showings, and property inspections.
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
- Maintained an up-to-date knowledge of zoning regulations, deed restrictions, and other legal requirements related to real estate transactions.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Serviced daily flow of leads to quickly identify and capitalize on sales opportunities.
- Advised clients on how to best stage their homes for sale or rent.
- Maximized market share by working with clients and building relationships.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
- Obtained favorable terms by expertly negotiating sales prices between buyers and sellers.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Identified potential buyers through cold calling.
- Increased personal revenue by completing multiple home and property sales.
- Communicated with clients to determine property needs and budget constraints.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Liaised between sellers and buyers for profitable and efficient sales.
- Updated client databases with new contacts obtained through networking activities.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Presented properties to potential buyers to address questions or concerns.
- Compiled comparative market analyses to determine fair market values of properties.
- Prepared and delivered sales presentations.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Identified areas where improvements could be made in terms of processes or procedures relating to real estate transactions.
- Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
- Responded promptly to inquiries from prospective buyers and sellers regarding property availability or pricing.
- Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings.
- Prepared newly purchased homes for clients prior to arrival.
- Served as local real estate expert, advising customers on market dynamics and home prices.
- Collaborated with other team members during multi-party negotiations involving multiple stakeholders.
- Researched current trends in the real estate industry to stay informed of changing regulations or practices.
- Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
- Organized promotional activities such as charity events or community outreach programs.
- Kept sales moving forward by attending inspections, preparing contracts, and mitigating issues.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Planned and completed group projects, working smoothly with others.
- Modified existing software systems to enhance performance and add new features.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved cost-savings by developing functional solutions to problems.
- Delivered products to customer locations on time.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Worked with cross-functional teams to achieve goals.
- Maintained schedule of class assignments to meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated with others to discuss new opportunities.
Timeshare Sales Representative
Orange Lakes and country club resorts
Kissimmee, FL
01.2002 - 01.2007
- Selling Vacation Ownership in an ethical manner, to achieve maximum referrals
- Promoted to Development Manager to help new Consultants with closing sales
- Million Dollars Producer
- Creating and building reports with buyers.
- Generated leads through networking activities such as attending trade shows.
- Streamlined operational efficiencies by tracking quarterly and annual sales metrics.
- Contacted owners to monitor purchase satisfaction and discuss upcoming promotions.
- Showed properties to potential buyers and brokers at open houses and by appointment.
- Supported owner requests with pricing, property descriptions, room locations and portfolio information.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Organized promotional events to market the company's products and services.
- Implemented creative marketing tactics to attract new customers.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Met and exceeded personal and departmental sales goals utilizing owner generated leads.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Ensured compliance with state regulations regarding timeshare sales.
- Created presentations highlighting features of different properties.
- Participated in team meetings to discuss current projects and upcoming goals.
- Handled price objections and used proper closing techniques to generate sales.
- Conducted tours of timeshare properties to potential buyers.
- Negotiated prices and closing details with customers.
- Strengthened branding initiatives by coordinating annual events to maximize outreach.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Cross-sold additional products and services to purchasing customers.
- Attended professional training classes and assessments for continuous improvement.
- Managed customer inquiries and provided information about timeshare ownership packages.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
- Addressed marketing needs of customers by creating and designing ads that promoted goods and services of advertisers.
- Resolved customer complaints in a timely manner.
- Negotiated and closed deals with minimal oversight.
- Employed potential client interests and goals to tailor ownership benefits outlining vacation savings and revenue opportunities to close deals.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Coordinated with service providers such as mortgage brokers and lawyers, when necessary.
- Assisted customers in understanding their rights and responsibilities as owners of timeshares.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Advised clients on various types of investments related to timeshares.
- Utilized CRM software to track customer interactions throughout the sales process.
- Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
- Collaborated with other departments to ensure successful completion of sale transactions.
- Answered owner questions regarding use of properties and location amenities.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Conducted one-on-one sales presentations and resort property tours to interested parties.
- Developed sales strategies to increase revenue and maximize profits.
- Planned and followed through with inventory management for each store.
- Prepared reports detailing customer feedback and satisfaction levels.
- Provided guidance on financing options available for timeshares.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
- Maintained accurate records of all sales transactions, including deposits, payments.
- Analyzed market trends and identified new business opportunities.
- Initiated and monitored strategies for retaining and servicing accounts to maintain consistent revenue streams.
- Developed senior leadership reports for corrective action planning.
- Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
- Networked to build client base and promote products to new and existing clients.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Planned and completed group projects, working smoothly with others.
- Maintained schedule of class assignments to meet deadlines.
- Modified existing software systems to enhance performance and add new features.
- Delivered products to customer locations on time.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
Education
Business Administration Management Degree -
Florida Technical College
Skills
- Ethical Business Standards
- Client Engagement and Assistance
- Mortgage Program Recommendations
- Borrower Financial Assessment
- Assessing Loan Qualification
- Client Service
- Documentation and Reporting
- Loan Application Processing
- Loan Process Advice
- Loan Terms
- Training and Coaching
- Brand Development
- Customer Service and Support
- Loan Applications
- Relationship Selling
- Payment Collection
- Sales Forecasting
- Bankruptcy Processes
- Sales Development
- Negotiation Tactics
- Licensed Mortgage Loan Originator
- Document Analysis
- Desktop Underwriter Expert
- Bottomline Loan Master Servicing
- Marketing Expertise
- Financial Analysis
- Regulatory Compliance
- Scheduling Oversight
- Client Account Management
- Credit Check Knowledge
Other Competencies
- Speak and write two languages fluently
- Management and sales skills
- Extensive experience in International Sales
Professional Licensing
- Real Estate broker license
- Loan origination licensed
- Negotiation Mastery Certificate from HARVARD
Certification
- Certificate from Harvard or Negotiation Mastery on 2019.
- Real Estate Broker since 2004
- Mortgage Broker since 2019
- Loan Originator since 2017
Timeline
Mortgage Broker
MCA Mortgage LLC
12.2020 - 12.2023
Loan Officer
SMALL BUSINESS ADMINISTRATION
01.2020 - 12.2022
New Home Sales Consultant
DR Horton
12.2011 - 01.2015
Realtor Sales Associate
Spectrum global realty
01.2007 - 12.2011
Licensed Real Estate Broker
C&A Investment International
01.2005 - 12.2023
Timeshare Sales Representative
Orange Lakes and country club resorts
01.2002 - 01.2007
Business Administration Management Degree -
Florida Technical College
Similar Profiles
Edgar AvitiaEdgar Avitia
Entrepreneur at MCA Home Solutions, LLCEntrepreneur at MCA Home Solutions, LLC
NIZAMUDDIN NOORUDDINNIZAMUDDIN NOORUDDIN
IT officer at MCA COMPUTER TRADING LLCIT officer at MCA COMPUTER TRADING LLC
Monique OpetMonique Opet
Senior Loan Processor II (Remote) at Lennar Mortgage,LLC Fka Eagle Home MortgageSenior Loan Processor II (Remote) at Lennar Mortgage,LLC Fka Eagle Home Mortgage