Carolina Azevedo Barbosa
Recife
Summary
Aiming to become a qualified professional, I seek to meet the needs of the company using my knowledge acquired in courses and professional experiences.
Overview
7
7
years of professional experience
Work History
Beauty Specialist
Norwegian Cruise Line
05.2025 - Current
- Starting an training for Assistant Shop Manager.
Sales Associate
Norwegian Cruise Line
05.2024 - 12.2024
- Dufry
- Managed inventory levels and organized merchandise displays in retail spaces.
- Assisted customers with product selection, sizing and styling.
- Promoted onboard retail products to enhance guest experience and satisfaction.
Boutique Associate
MSC Cruise Line
05.2023 - 01.2024
- Luxury accessories
- Developed relationships with clients to ensure repeat business opportunities.
- Developed strong relationships with customers to ensure repeat business and referrals.
Retail Associate
Costa Cruise Line
06.2022 - 01.2023
- Assisted customers with product selections and inquiries during onboard shopping experiences.
- Maintained cleanliness and organization of retail displays and merchandise areas.
- Monitored sales trends to suggest improvements for product offerings in retail spaces.
Sales Associate
CVC
02.2021 - 02.2022
- Making cruise sales, hotel reservations and tours.
- Assisted guests with inquiries and provided information about cruise services.
- Processed transactions efficiently using point-of-sale systems and cash handling procedures.
Receptionist
Flor de Canela Hotel
01.2019 - 01.2021
- Recording personal costumer information on a computer system, handle complaints or inquiries and using scripts to de information about features, promotion and prices of the reservations and the benefits.
- Greeted guests warmly and checked them into their accommodations.
- Managed phone calls and directed inquiries to appropriate departments.
- Coordinated room bookings and maintained accurate reservation records.
Education
Hospitality Course -
UniNassau
Skills
- Sales techniques
- Customer relationship management
- Upselling strategies
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Customer engagement
Websites
Activities
- Customer Service Course at CIEE
- English and Spanish Course at Senac PE
- Microsoft - Word, PowerPoint and Excel
- Jewelry Training - Cartier and Bulgari
- Swarovski Training
Timeline
Beauty Specialist
Norwegian Cruise Line
05.2025 - Current
Sales Associate
Norwegian Cruise Line
05.2024 - 12.2024
Boutique Associate
MSC Cruise Line
05.2023 - 01.2024
Retail Associate
Costa Cruise Line
06.2022 - 01.2023
Sales Associate
CVC
02.2021 - 02.2022
Receptionist
Flor de Canela Hotel
01.2019 - 01.2021
Hospitality Course -
UniNassau