Carolina Azzam
San Mateo,USA
Summary
Motivated and dynamic BBA graduate aiming to contribute to the organization's success through innovative solutions, effective collaboration, and a commitment to continuous learning and improvement. Eager to apply my knowledge and practical experience to drive business growth and operational excellence.
Overview
20
20
years of professional experience
2
2
Languages
Work History
SR. Project Manager
Service by Medallion
12.2021 - 02.2022
- Oversaw and managed delivery of comprehensive facilities services for Boeing Company, ensuring high standards of quality and efficiency in all operations
- Served as primary point of contact for Boeing Company, fostering strong client relationships and ensuring consistent client satisfaction through timely and effective service delivery
- Coordinated and managed team of facilities professionals, ensuring optimal performance, compliance with safety standards, and professional development
- Developed and implemented strategic plans to enhance service delivery, streamline operations, and achieve cost efficiencies without compromising on quality
- Conducted regular site inspections and audits to assess the quality of services, identify areas for improvement, and ensure compliance with contractual obligations and industry standards
- Managed contract negotiations, renewals, and amendments, ensuring alignment with organizational goals and client requirements
- Collaborated with cross-functional teams to address and resolve complex issues, ensuring swift and satisfactory outcomes for all stakeholders
- Prepared and presented regular reports to senior management and clients, providing insights into service performance, challenges, and opportunities for improvement
- Stayed abreast of industry trends, best practices, and regulatory requirements to ensure services were up-to-date and compliant.
Training Specialist
Service by Medallion (Clients: Airbnb, Lyft HQ, Okta)
11.2018 - 12.2021
- Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
- Conducted regular safety inspections and audits, identifying and addressing potential hazards
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Increased employee retention through engaging and relevant training sessions tailored to individual needs.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Established mentorship program to facilitate knowledge sharing between experienced employees and new hires, enhancing overall team performance.
- Develop and implement preventative maintenance schedule to ensure all equipment and facilities are in optimal condition
- Coordinate and supervise repair work, renovations, and new construction projects, ensuring compliance with all regulations and quality standards
- Manage relationships with contractors and service providers, negotiating contracts to secure favorable terms
- Janitorial Oversight: Supervised janitorial staff, ensuring cleanliness and sanitation standards are consistently met throughout entire facility
- Develop and enforce cleaning schedules and protocols, adapting as necessary to meet facility needs
- Oversee procurement and inventory management of cleaning supplies and equipment
- Ensure compliance with environmental, health, and safety standards in all janitorial processes
- Environmental, Health, and Safety (EHS): Develop, implement, and monitor EHS programs to ensure a safe working environment for all employees
- Coordinate training sessions for staff on health and safety procedures, emergency response, and regulatory compliance
- Maintain accurate records of EHS initiatives, incidents, and training, ensuring compliance with local, state, and federal regulations
Project Manager
ABM Facilities Management (Clients: LinkedIn HQ)
01.2016 - 11.2018
- Maintained seamless operational consistency while strictly adhering to contractual obligations and union guidelines
- Established and enforced stringent protocols for quality, safety, and cost management to meet and exceed client and contractual requirements
- Led extensive programs focused on compliance and cultural inclusivity, promoting safe and welcoming work environments
- Managed and guided team of 25-30 individuals, enhancing their skills and contributions to achieve superior operational performance.
- General Facilities Duties: Develop and manage facilities budget, ensuring cost-effective operations
- Acted as primary point of contact for facility-related inquiries and issues, resolving them in timely and effective manner
- Coordinated space planning and office moves to optimize use of space
- Stayed informed about new technologies, trends, and best practices in facilities management, applying this knowledge to improve facility operations.
Business Development Coordinator
SFUSD, Contract Education Department
01.2009 - 08.2015
- Enhanced client relationships through regular communication and prompt responses to inquiries.
- Worked with sales team during business assessment sessions.
- Collaborated with cross-functional teams to develop innovative strategies and class curriculums for business growth.
- Conducted comprehensive market research to identify potential clients and establish connections.
- Organized and participated in networking events, effectively promoting company's brand and services.
- Negotiated contracts with key partners, securing advantageous terms for both parties.
Administrative Assistant
SFUSD, State And Federal Programs
08.2005 - 01.2009
- Under general supervision performed difficult and specialized office clerical work in connection with preparation and maintenance of a wide variety of operating, financial, purchasing, accounting and similar records and reports
- Supervised group of subordinates and performed related duties as required.
- Responsible for interpreting carrying out and enforcing existing departmental Methods and procedures in connection with office operations.
- Handled variety of administrative tasks including document preparation, data entry, and record keeping, ensuring accuracy and confidentiality in all processes
- Assisted in development and implementation of school policies and procedures, playing key role in maintaining compliance with district standards
- Supported budget management and financial processes, including purchase orders and expense tracking, to contribute to financial stewardship of district funds
- Collaborated with other administrative staff to ensure cohesive and supportive work environment, enhancing overall productivity and efficiency
- Utilized various software and school management systems to streamline tasks and improve communication across district.
Education
Bachelor in Business Administration and Management -
University of Phoenix Extension
San Francisco, CA05.1998
Skills
- Dynamic and results-driven project manager and training specialist with a broad range of experience in sectors such as Real Estate, High Tech, Healthcare, Government, Retail, and Public Schools
- Expertise in Project Management, Problem Solving, and People Management with strong focus on Customer Satisfaction and Relationships, Time Management, and Operations Management
- Proficient in Vendor Management, LMS Training Software, 80/20 Modeling, Business Analysis, Strategic Planning, and Business Acumen
- Demonstrates leadership, effective communication, and problem-solving skills Adept in Financial Analysis, Operational Efficiency, and Customer Service
- Proficiency in MS Office Suite, MS Project Management, JIRA, Workday, PeopleSoft, Google Docs, Dropbox Papers, Zendesk, Maximo ERP, ServiceNow, Fulcrum, Zoho, SalesForce, EForce Software, CleanTelligent, ADP, Oracle
- Committed to quality assurance, training, teamwork, adaptability, and maintaining high ethical and professional standards
Timeline
SR. Project Manager
Service by Medallion
12.2021 - 02.2022
Training Specialist
Service by Medallion (Clients: Airbnb, Lyft HQ, Okta)
11.2018 - 12.2021
Project Manager
ABM Facilities Management (Clients: LinkedIn HQ)
01.2016 - 11.2018
Business Development Coordinator
SFUSD, Contract Education Department
01.2009 - 08.2015
Administrative Assistant
SFUSD, State And Federal Programs
08.2005 - 01.2009
Bachelor in Business Administration and Management -
University of Phoenix Extension
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