Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carolina Bejarano-Moreno

Chula,ca

Summary

Versatile and achievement-oriented professional with a proven track record at The Prescott Companies, excelling in office administration and customer service. Demonstrated expertise in Microsoft Excel and fostering positive client relations, successfully managed over 3,000 accounts and negotiated cost reductions, enhancing operational efficiency.

Overview

14
14
years of professional experience

Work History

Administrative Assistant/Facility Director

The Prescott Companies
01.2018 - Current
  • Coordinated with vendors on a daily basis in order to deliver equipment and supplies.
  • Oversaw 2 recreation centers which includes 3 pool areas, 2 venues and fitness center.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted the manager with special tasks on daily basis.
  • worked closely with accounting by processing and logging payments.
  • Reviewed and approved vendor invoices.
  • Oversaw over 3,000 accounts. This includes and is not limited to processing payments, accounting adjustments and processing refund requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Maintained inventory of office supplies and placed orders.
  • Negotiated with vendors to reduce supply costs and leveraging bids/proposals with different vendors.
  • Greeted new homeowners and tenants. Provided access badges and conducted property walks.

Customer Service Representative

SDG&E
06.2015 - 07.2016


  • Resolved customer complaints such as billing issues and electricity/gas shut offs.
  • Planned and instated payments arrangements.
  • Delivered exceptional customer service to every walk in customer.
  • Processed over 300 transactions per shift.
  • Handled and managed large vault transactions and worked with the financial institution for bank deposits.
  • handled and processed all payments delivered via drop box.

Assistant Manager

Roofing & Surplus Inc.
09.2010 - 12.2014
  • Oversaw and ran day to day operations such us taking phone calls, responding to e-mails and greeting customers.
  • Opened and closed location and monitored roofing materials being delivered to our yard.
  • Worked closely with vendors, drivers and customers on a daily basis in order to arranged deliveries.
  • Collected large amounts of cash and payments via check and deposited to the bank by end of shift.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Maintained positive customer relations by addressing and forecasting needs.
  • Evaluated employee performance and provided constructive feedback to improve skills.

Education

GED -

Montgomery High School
San Diego
06-2004

Skills

  • Customer service
  • Office administration
  • Microsoft Word, Excel & Outlook
  • Computer proficiency
  • Clerical support
  • Scheduling
  • Documentation and recordkeeping
  • Office management
  • Invoice processing

Languages

Spanish
Native or Bilingual
French
Limited Working

Timeline

Administrative Assistant/Facility Director

The Prescott Companies
01.2018 - Current

Customer Service Representative

SDG&E
06.2015 - 07.2016

Assistant Manager

Roofing & Surplus Inc.
09.2010 - 12.2014

GED -

Montgomery High School

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Carolina Bejarano-Moreno