Carolina Betancourt Rubiano
Business Administrator
Mableton,GA
Summary
Customer Service and Business Management Expert I am a passionate and highly experienced professional with a solid 25-year track record in the fields of customer service and business management. My commitment to excellence and success has been forged throughout a diverse and enriching career.
Overview
21
21
years of professional experience
Work History
Special Process Analyst
Comunicacion Celular COMCEL S.A.
Bogota, Colombia
09.2009 - 03.2023
- Customer Service Specialist - 2009-2014 - For five years, I honed my skills in providing exceptional personalized support, achieving a 98% customer satisfaction rating.
- Quality Assurance Auditor for Customer Service - 2015-2016- I elevated service quality through detailed audits and constructive feedback, leading to a 15% service improvement.
- Corporate Consultant -2016-2019 - I collaborated with key clients to enhance their service experiences and managed strategic accounts, increasing contract renewals by 25%.
- Special Processes Analyst -2020-2023 - I optimized customer service operations and workflows, resulting in a 30% reduction in service response times.
Customer Service Manager
SUPER DIAMANTE
Libano, Tolima, Colombia
03.2002 - 07.2009
- Developing strong customer service and teamwork skills from an early age.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Project Management - Business Administration
UNAD
Bogota, Colombia06.2016
Business Administration -
UNAD
Bogota, Colombia06.2009
Technologist in Industrial Management -
UNAD
Bogota, Colombia06.2005
Skills
- Project management
- Process analysis
- Team leadership
- Effective communication
- Problem-solving
- Empathy and patience
- Adaptability and flexibility
- Knowledge of Customer Relationship
- Managment (CRM) systems
Languages
English
Elementary
Spanish
Native/ Bilingual
Timeline
Special Process Analyst
Comunicacion Celular COMCEL S.A.
09.2009 - 03.2023
Customer Service Manager
SUPER DIAMANTE
03.2002 - 07.2009
Project Management - Business Administration
UNAD
Business Administration -
UNAD
Technologist in Industrial Management -
UNAD
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