Carolina Bodiford

• Assisted Human Resources Director in managing and supporting development and operation of HR.
• Led, supervised, guided and trained departmental staff and provided general oversight of employment, payroll and record keeping functions.
• Oversee all financial operations, including accounting, financial reporting and decision making.

• Help develop new associates by teaching them all the safety process guiding and parking aircraft, loading and unloading.

• Communicate effectively with trainees regarding

daily safety ramp operations protocols. Oversee the training progress of the new associates and prepare them for success.

• Skilled operating Tug, K-loader, and Belt loader. verifier

• Recruited, hired, and trained initial new associates.
• Lead Onboarding process.
• Created employee schedule and achieve service targets.
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Established performance goals for employees and provided feedback on methods for reaching those milestones
• Coordinated with Store Manager in different operational issues and promotional activities.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Reviewed sales and gross profit report to assess company efficiency.
• Monitored security to protect employees, customers and property.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.

• Organized daily cleaning schedules for custodial team.
• Prepared reports as needed.
• Trained and instructed custodial personnel.
• Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
• Supervised supplies in inventory and submitted reorder requests.
• Reported damages and hazardous conditions to management for further action.
• Followed safety protocols and safe use of protective gear to prevent injury to self and others
• Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.

• Collaborated with Human Resources to train entry level classes to new sales associates.
• Managed recruitment, training and development for highly effective sales team.
• Developed and led group training courses to align with corporate sales and service goals.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Directed sales support staff in administrative tasks to help sales reps close deals.