Carolina Bryan
Davenport,FL
Summary
I am a highly motivated Community Manager seeking a challenging position where I can leverage my skills and experience. I completed my Community Association Manager training in 2024 and participated in the "Green Track Training Program" for Community Managers at my previous employer for three years, starting in 2021. With a decade of experience in property management, I have received numerous commendations, positive feedback, and resident reviews. I am proficient in a wide range of computer applications and possess strong communication and customer service skills. I have a proven ability to effectively plan and manage multiple assignments while adhering to tight deadlines. As a proactive problem solver, I consistently deliver results efficiently and effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Community Manager - Lease up
Hillpointe Management, LLC
06.2024 - 10.2024
- Increased office organization by creating filing systems and managing confidential information carefully.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Worked with One-Site and Knock software.
Assistant Community Manager
Timberland Partners
02.2021 - 06.2024
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Worked with CRM and Yardi software.
Leasing Consultant
Timberland Partners
07.2017 - 02.2021
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Distributed and followed up on tenant renewal notices.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Conducted Outreach Marketing and planned open houses to increase traffic.
- Worked with Yardi and CRM software.
Education
Associate of Applied Business - Communications
Universidad Del Turabo
Gurabo, PR05-2000
High School Diploma -
Larry Dennison Academy
Los Angeles, CA05-1996
Skills
- Financial records oversight
- Records and database administration
- Yardi software proficiency
- Deposit accounting
- Analytics reporting
- Payment management
- Financial budgeting and reporting
- Tenant and eviction laws
- Community marketing
- Maintenance and repair coordination
- Income and expense management
- Team recruitment
Accomplishments
- 4 Million Dollars Sales Club - In 2023, I achieved membership in the $4 Million Sales Club at Timberland Partners, thanks to my strong sales performance. I earned my first Million Dollar Sales Club award in 2019. This prestigious award has been granted to only 11 employees out of more than 8,000 at the company.
- Mentor Leadership Ace Award - I have had the distinct privilege of being recognized as Mentor of the Year for five consecutive years, spanning from 2018 to 2023. This prestigious award is granted to a mentor who consistently achieves a rating of five stars or higher during group video calls and who remains committed to being accessible and supportive to new employees assigned to them.
Certification
- Licensed Community Licensed Manager - November 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Community Manager - Lease up
Hillpointe Management, LLC
06.2024 - 10.2024
Assistant Community Manager
Timberland Partners
02.2021 - 06.2024
Leasing Consultant
Timberland Partners
07.2017 - 02.2021
Associate of Applied Business - Communications
Universidad Del Turabo
High School Diploma -
Larry Dennison Academy
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