Carolina Cabrera
Norcross,GA
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills.
Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service. Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
4
4
years of professional experience
Work History
Cashier & Server
D Cuban Cafe
Dunwoody, GA
12.2024 - 03.2025
- Take customers' orders.
- cashier
- Experience in customer service.
- Beverage preparation (including coffee and other drinks)
- food preparation, cash handling, and maintaining a clean and organized work environment.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Server
Dfloridian Cuban Cuisine & Bar
Lawrenceville, GA
08.2024 - 11.2024
- Upheld high standards of sanitation in accordance with health department regulations.
- Explained menu items, describing ingredients and cooking methods upon request.
- Followed health safety guidelines when preparing and serving food products.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
Server and Hostess
Agavero Cantina
Lilburn, GA
03.2023 - 07.2024
- Set up tables in between patrons to reduce wait times.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Prepared checks, itemizing total meal costs and taxes.
- Provided exceptional service to high volume of daily customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Car Dealership Billing Administrative Assistant
El camino auto sales
Gainesville, GA
07.2022 - 02.2023
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Provided excellent customer service to clients regarding billing inquiries.
- Responded to customer issues to provide immediate resolution and improve retention.
- Prepared financial statements, reports, and summaries for dealership customers.
- Drove customer feedback to deliver information to management for corrective action.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
Lawyer's Assistant
Own Business
MEDELLIN, ANTIOQUIA
02.2021 - 07.2022
- Managing the front desk.
- Contact clients and visitors.
- Drafted motions, briefs and other legal documents.
- Prepared correspondence related to client matters including letters and memos.
- Performed administrative tasks such as photocopying, faxing, scanning, and filing of documents.
- Updated contact lists with new information regarding clients or cases.
- Organized legal documents in company filing systems and databases.
- Processed payments from clients or opposing parties promptly upon receipt.
Education
High School Diploma -
Berkmar High School
Lilburn, GA09-2020
Skills
- Point of sale operation
- Customer service
- Good manufacturing practices
- Problem solving
- Sales support
- Excellent listener
- Team collaboration
- Dependable and responsible
- Good Telephone Etiquette
- Supervision and leadership
- Written communication
- Planning
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Cashier & Server
D Cuban Cafe
12.2024 - 03.2025
Server
Dfloridian Cuban Cuisine & Bar
08.2024 - 11.2024
Server and Hostess
Agavero Cantina
03.2023 - 07.2024
Car Dealership Billing Administrative Assistant
El camino auto sales
07.2022 - 02.2023
Lawyer's Assistant
Own Business
02.2021 - 07.2022
High School Diploma -
Berkmar High School
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