Carolina Calabia
Orlando
Summary
Experienced professional with a solid background in customer service and interactions. Skilled in conflict resolution, clear communication, and problem-solving to boost satisfaction and build loyalty. A reliable team player who adapts easily to changing needs, always delivering results through efficient and compassionate service. Recognized for a proactive mindset and commitment to meeting both customer and organizational goals.
I’m skilled in oral and written communication, active listening, and problem-solving. I improve customer experiences by understanding their needs, using service-oriented behaviors, and providing solutions I'm skilled in oral and written communication, active listening, and problem-solving. I enhance customer experiences by understanding their needs, demonstrating service-oriented behaviors, and delivering solutions that build trust.
Demonstrates analytical, communication, and teamwork skills, with a natural ability to adapt quickly to new situations. Eager to contribute to team success while continuing to develop professional expertise. Maintains a positive attitude and a commitment to continuous learning and personal growth.
Skilled in managing customer interactions and quickly resolving issues. Leverages strong communication and empathy to foster lasting customer relationships. Proven history of achieving high levels of customer satisfaction.
Overview
8
8
years of professional experience
Work History
Server
240 Rose Cafe
11.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge to enhance guest experience and satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently while maintaining high service standards.
- Trained new servers on restaurant procedures and customer interaction techniques.
- Resolved guest inquiries and complaints promptly to maintain positive dining atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Bartender
Que Pasta Italia
12.2020 - 03.2022
- Crafted and served a diverse range of cocktails and beverages to enhance customer satisfaction.
- Managed bar inventory, ensuring timely restocking and minimizing waste through effective organization.
- Maintained cleanliness and organization of the bar area to comply with health and safety regulations.
- Engaged customers in conversation, fostering a welcoming atmosphere that encouraged repeat business.
- Implemented efficient workflow processes that improved service speed during peak hours.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
Receptionist
Bella Auto Paint and Supply
09.2020 - 03.2022
- Managed incoming calls and directed inquiries to appropriate departments.
- Coordinated scheduling for appointments, meetings, and conferences.
- Maintained organized filing system for client records and office documents.
- Assisted in maintaining cleanliness and organization of reception area.
- Utilized office software to manage electronic communications and documentation.
- Developed positive relationships with clients through excellent customer service skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported company correspondence by drafting and distributing memos and emails.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Collected payments, processed transactions and updated relevant records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Bakery Worker
Palermo's Bakery
09.2017 - 12.2019
- Operated bakery equipment to ensure consistent product quality and adherence to safety standards.
- Prepared and baked a variety of breads, pastries, and specialty items following established recipes.
- Collaborated with team members to achieve daily production goals and optimize workflow efficiency.
- Implemented process improvements that enhanced production speed while maintaining quality standards.
- Maintained cleanliness of workstations and compliance with health regulations to ensure food safety.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
- Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Bogota High School
Bogota, NJ06-2011
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- Professional appearance
- High volume dining
- Food running
- Team collaboration
- Sales techniques
- Order accuracy
- Food safety practices
- Suggestive selling
- Table bussing
- Relationship management
- Allergy awareness
- Beverage preparation
- Order management
- Inventory management
- Tableside etiquette
- Foreign language proficiency
- Food and beverage pairings
- Order delivery practices
- Food inspection
- Wine service
- Banquet coordination
- Wine pairings
- Multitasking and organization
- Positive and professional
- Positive guest interactions
- Hostess support
- Take-out service
- Check payment processing
- Liquor, wine, and food service
- POS operation
- Server training
- Team player
- Reliable and responsible
- Adaptable and flexible
- Warm and friendly
- Multitasking Abilities
- Team leadership
- Problem-solving
- Excellent communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
240 Rose Cafe
11.2023 - Current
Bartender
Que Pasta Italia
12.2020 - 03.2022
Receptionist
Bella Auto Paint and Supply
09.2020 - 03.2022
Bakery Worker
Palermo's Bakery
09.2017 - 12.2019
High School Diploma -
Bogota High School
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