Carolina Capriles
Davie,FL
Summary
Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
10
10
years of professional experience
Work History
General Manager
FPS Focus Point Studios
04.2019 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
Sales Manager
Pacesetters Personnel Services
02.2016 - 04.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
Personal Banker
Mercantil Bank
01.2014 - 02.2016
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Expanded client base by promoting new financial products.
Education
Bachelor of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Art
Miramar, FL04.2009
Bachelor of Arts - Fashion Design
The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FL07.2007
Bachelor of Science - Marketing
Suffolk University
09.2005
Skills
- Contract Negotiations
- Account Management
- Supply Chain Management
- Process Automation
- Business Development
- Customer Relationship Management
- Advertising and Marketing
- Project Management
- Financial Administration
- Expense Control
- Data Review
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
FPS Focus Point Studios
04.2019 - Current
Sales Manager
Pacesetters Personnel Services
02.2016 - 04.2019
Personal Banker
Mercantil Bank
01.2014 - 02.2016
Bachelor of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Art
Bachelor of Arts - Fashion Design
The Art Institute of Fort Lauderdale Inc
Bachelor of Science - Marketing
Suffolk University
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