Carolina Cardenas
Upland,California
Summary
Dedicated and detail-oriented Configuration Analyst with a proven track record of maintaining critical provider information on claims and provider databases. Adept at synchronizing data across multiple systems, applying business rules, and ensuring adherence to business and system requirements. Proven ability to assist in configuration issues, conduct training for staff, and generate compliance reports.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Casa Bonita Convalescent Hospital
06.2022 - Current
- Provided compassionate patient care, ensuring preservation of patient dignity.
- Conducted accurate vital sign assessments, including blood pressure, temperature, and blood sugar levels.
- Assisted residents with activities of daily living including helping with meals, dressing, grooming, and transferring using assisted devices.
- Collaborated with other CNAs and nursing staff to effectively carry out doctor’s orders for best patient care.
Certified Nursing Assistant
Upland Rehabilitation & Care Center
09.2021 - 12.2021
- Provided compassionate patient care, ensuring preservation of patient dignity.
- Conducted accurate vital sign assessments, including blood pressure, temperature, and blood sugar levels.
- Assisted residents with activities of daily living including helping with meals, dressing, grooming, and transferring using assisted devices.
- Collaborated with other CNAs and nursing staff to effectively carry out doctor’s orders for best patient care.
Customer Service Representative/Shipping Clerk
Global Printing And Packaging
05.2017 - 09.2021
- Accurately picked and packed items for individual orders for customers.
- Assisted management with international orders and customs documentations.
- Resolved customer inquiries over the phone and through email promptly and efficiently.
- Coordinated with sales team for order review and updates.
- Processed customer service orders promptly to increase customer satisfaction.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Representative/Data Entry Clerk
First Quality Painting
10.2014 - 12.2016
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
Configuration Analyst
North American Medical Management (NAMM) California
05.2013 - 08.2013
- Load and maintain provider data
- Contributed to the accurate and timely maintenance of critical provider information on claims and provider databases.
- Conducted audits on loaded provider records for quality and financial accuracy, providing documented feedback.
- Assisted in resolving configuration issues and loading provider information as needed.
- Participated in the training of current staff and new hires when necessary.
- Evaluated accuracy and quality of data entered into agency management system.
Configuration Analyst
Arcadian Health Plan/Humana
11.2009 - 12.2012
- Maintained critical provider information on claims and provider databases, ensuring synchronization of data among multiple systems.
- Validated data for provider databases, ensuring adherence to business and system requirements related to contracting, network management, and credentialing.
- Generated and distributed Network Related Compliance/Regulatory/Accreditation reports.
- Produced Provider Related reports to facilitate and support Provider Services/Provider Problem Research & Resolution.
Education
Some College (No Degree) -
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
Rosemead High School
Rosemead, CA06.2003
Skills
- Data validation
- Data Formatting
- Quality assurance
- Data Analysis
- Effective work breakdown structure
- Relation Databases
- Excellent multi-tasking ability
- Microsoft word, excel, and powerpoint
Certification
- CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant
Casa Bonita Convalescent Hospital
06.2022 - Current
Certified Nursing Assistant
Upland Rehabilitation & Care Center
09.2021 - 12.2021
Customer Service Representative/Shipping Clerk
Global Printing And Packaging
05.2017 - 09.2021
Customer Service Representative/Data Entry Clerk
First Quality Painting
10.2014 - 12.2016
Configuration Analyst
North American Medical Management (NAMM) California
05.2013 - 08.2013
Configuration Analyst
Arcadian Health Plan/Humana
11.2009 - 12.2012
Some College (No Degree) -
Chaffey College
High School Diploma -
Rosemead High School
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