Carolina Cardoso-Pieterse
Alpharetta,GA
Summary
Performance-driven Vice President with multiple years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
PTSA - High School (VP)
Cambridge High School
05.2019 - Current
- Devised and presented business plans and forecasts to board of directors.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Played a pivotal role in the development of corporate social responsibility programs, enhancing company reputation and fostering positive relationships with stakeholders.
- Resolved issues and recommended actions based on production and compliance reports.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Increased company growth through collaboration with sales and marketing departments.
- Streamlined operations to maximize business efficiency and profits.
- Monitored key business risks and established risk management procedures.
- Optimized supply chain management processes by identifying inefficiencies and implementing strategic solutions that increased overall efficiency.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Oversaw business-wide changes to modernize procedures and organization.
- Negotiated favorable contracts with vendors, securing advantageous terms for the company while maintaining strong professional relationships.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Increased company revenue by implementing innovative marketing strategies and streamlining sales processes.
- Developed effective business strategies to capitalize on emerging market trends.
- Initiated strategy to drive company growth and increase market share and profitability.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Developed and executed targeted business development initiatives, leading to an expansion of the company''s client base.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Revised corporate policies and procedures to ensure compliance with evolving industry regulations, mitigating potential risks.
- Spearheaded mergers and acquisitions efforts, successfully integrating acquired companies into existing operations without disrupting workflow or productivity.
- Represented organization at industry conferences and events.
- Delivered services to customer locations within specific timeframes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
- Developed strong communication and organizational skills through working on group projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
PTSA -Middle School (VP)
Hopewell Middle School
05.2018 - 04.2019
- Collaborated closely with various department heads on strategic planning initiatives to ensure alignment between corporate goals.
- Spearheaded mergers and acquisitions efforts, successfully integrating acquired companies into existing operations without disrupting workflow or productivity.
- Enhanced employee engagement and satisfaction through the implementation of comprehensive training programs and performance management systems.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Devised and presented business plans and forecasts to board of directors.
Small Business Owner
Heavenly Treats
07.2011 - 07.2018
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Optimized operational efficiency by streamlining processes and implementing time-saving technologies.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Interacted well with customers to build connections and nurture relationships.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Improved cash flow with diligent accounts receivable management, reducing delinquencies and bad debt writeoffs.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Secured funding for business expansion projects through persuasive presentations to investors or lenders.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
OKi Reginal Manager - South Africa
Oki South Africa
07.2006 - 06.2011
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Defined clear targets and objectives and communicated to other team members.
- Accomplished multiple tasks within established timeframes.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Onboarded new employees with training and new hire documentation.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Account Manager - B2B Business Development
Siltek Distribution
07.2000 - 06.2006
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved significant cost savings through effective vendor negotiation tactics while maintaining strong working relationships with suppliers.
- Increased client satisfaction by addressing concerns and providing customized solutions for their business needs.
- Facilitated business by implementing practical networking techniques.
- Consistently met or exceeded monthly sales targets by effectively managing leads and closing deals.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Monitored performance metrics closely to identify areas for improvement in account management processes.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Organized successful trade shows and events showcasing company products, resulting in increased interest from prospective clients.
- Prepared sales presentations for clients showing success and credibility of products.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Conducted market research to identify potential clients and developed targeted sales strategies.
Public Relations Manager
V&A Waterfront
07.1996 - 06.2000
- Established and communicated editorial and brand guidelines to communicators in [Type] organization.
- Developed compelling press materials, including press releases, media alerts, and pitch letters to generate interest from journalists.
- Developed brand media relations strategies that bolstered community awareness and knowledge.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Represented organization to customers, public, government officials and other external sources. Developed key and valued relationships with customers, public, government officials and other external sources by resolving issues quickly and implementing [Type] process.
- Conducted market and public opinion research related to company's reputation and positioning among key stakeholder audiences.
- Collaborated with other departments to develop integrated branding and public relations strategies.
- Managed editorial calendars and rescheduled PR events and meetings.
Internship Coordinator
V&A Waterfront
01.1994 - 06.1996
- Established a robust alumni network to facilitate networking opportunities between current interns and former participants.
- Improved the quality of internships by providing ongoing support to interns in their professional development journey.
- Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.
- Implemented strategies to increase student recruiting, engagement and retention.
Education
Bachelor of Science And/with Education Degree - Public Relations, Advertising, And Applied Communication
Damelin College
Cape Town, South Africa11.1996
Skills
- People and Culture
- Board Reporting
- Goal Setting
- Planning and coordination
- Performance Improvement
- Procedure Implementation
- Approachable leader
- Revenue Generation
- Project Management
- Business Development
- Schedule Management
- Investor Relations
- Policies and Procedures
- Business Planning
- Change Management
- Growth planning
- Employee Motivation and Performance
- Leadership and People Development
- Strategic business planning
- Systems Organization
- Systems Thinker
- Analytical and Critical Thinker
- Contract Negotiation
- Operational leadership
- Solution Innovation
- Executive Leadership
- Office Management
- Operations Management
- Client Relationship Building
Languages
Afrikaans
Full Professional
Portuguese
Limited Working
Timeline
PTSA - High School (VP)
Cambridge High School
05.2019 - Current
PTSA -Middle School (VP)
Hopewell Middle School
05.2018 - 04.2019
Small Business Owner
Heavenly Treats
07.2011 - 07.2018
OKi Reginal Manager - South Africa
Oki South Africa
07.2006 - 06.2011
Account Manager - B2B Business Development
Siltek Distribution
07.2000 - 06.2006
Public Relations Manager
V&A Waterfront
07.1996 - 06.2000
Internship Coordinator
V&A Waterfront
01.1994 - 06.1996
Bachelor of Science And/with Education Degree - Public Relations, Advertising, And Applied Communication
Damelin College
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