Carolina Carr
Summary
Personable and dedicated customer service manager with extensive experience in industry. Known for having upbeat attitude, sense of intregity and proven skill in establishing rapport with customers. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Culver's Restaurant
02.2024 - 06.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
Lead Bartender/Manager on Duty
The Backyard Of Kalamazoo
06.2023 - 12.2023
- Started with company before grand opening to help with training, write SOPs , and set up the layoutout of the interior of the establishment. Built and managed team to keep daily operations running smoothly.
- Trained new employees in all aspects of the job, providing ongoing support and feedback, assisted bartenders and all staff in all positions by restocking drink supplies while maintaining cleanliness of bar areas.
- Conducted regular meetings with staff members to discuss goals, feedback and areas of improvement, as well as meetings with management team to discuss monthly goals.
- Managed staffing levels according to business needs while maintaining labor costs within budget limits.
- Received product deliveries and moved materials to designated workplace locations.
- Addressed and resolved client or customer inquiries to foster superior standard of service.
Bartender Trainer
Harvey's On The Mall
07.2016 - 05.2023
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Assisted in resolving customer complaints by providing solutions that exceeded expectations, and documenting proper incident logs as necessary.
- Ensured compliance with all relevant safety regulations during training sessions.
- Participated in continuing education courses related to bar tending techniques and practices.
- Developed and conducted comprehensive training plans for new bartenders, emphasizing customer service, product knowledge, and responsible alcohol service.
- Demonstrated safe working methods to ensure a safe environment for all staff members.
Appointment Setter
PNC Bank
08.2017 - 08.2018
- Utilized existing software applications to manage schedules, track progress, and maintain records of client interactions.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
- Adhered to company policies when scheduling appointments for customers.
- Maintained a positive attitude while dealing with difficult situations involving customers.
- Overcame objections with persuasive approach, highlighting benefits and deflecting concerns.
Collections Agent
Accretive Health
05.2015 - 06.2016
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Attended weekly meetings with internal departments to discuss progress on collections efforts.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Followed fair debt practices and regulatory guidelines when managing collections process, while still showing compassion.
Education
Some College (No Degree) - Phlebotomy
Kalamazoo Valley Community College
Kalamazoo, MIIn Progress Transfer To KCC - Health Sciences/Nursing
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Staff Management
- Team Leadership
- Cross-Functional Teamwork
- Effective Communication
- Conflict Resolution
- Hiring and Training
- Policy Implementation
- Research proficiency
- Document Review
- Attention to Detail
- Creative and Critical Thinking
- Organizational Skills
- Analytical Skills
- Interpersonal Skills
Certification
Phlebotomy
Timeline
Assistant Manager
Culver's Restaurant
02.2024 - 06.2024
Lead Bartender/Manager on Duty
The Backyard Of Kalamazoo
06.2023 - 12.2023
Appointment Setter
PNC Bank
08.2017 - 08.2018
Bartender Trainer
Harvey's On The Mall
07.2016 - 05.2023
Collections Agent
Accretive Health
05.2015 - 06.2016
Some College (No Degree) - Phlebotomy
Kalamazoo Valley Community College
In Progress Transfer To KCC - Health Sciences/Nursing
Kalamazoo Valley Community College
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