Carolina Carrillo-Chavez
Los Angeles,CA
Summary
Dynamic and detail-oriented professional with extensive experience at USC McMorrow Neighborhood Academic Initiative. Knowledgeable in Workday Financials and Salesforce, I excel in managing operations and enhancing team performance. Known for my strong communication skills, I effectively support staff and streamline processes, ensuring successful program execution and student engagement.
Overview
15
15
years of professional experience
Work History
Office Assistant II
USC McMorrow Neighborhood Academic Initiative
Los Angeles, CA
01.2022 - Current
- Manage main office operations and support program directors and staff in daily logistics and coordination.
- Assist with hiring processes for student workers and temporary employees, including the collection of personal information, I-9 verification, and Workday onboarding.
- Provide assistance and problem resolution to student worker employees regarding payroll issues, responding to information requests and guiding them through USC payroll policies and procedures.
- Prepare and process a variety of payroll documents and reports, collecting backup documentation, and ensuring timely submission.
- Review and process ISD work orders, collection of data to process journal vouchers (JE), and payroll accounting adjustments (PAA) through Workday Financials.
- Reconcile procurement card expenses and allocate charges across PPGG accounts, using discretion to determine appropriate fund sources.
- Monitor and update employee attendance records using automated systems, conducting regular audits to ensure data accuracy.
- Provide payroll training and clarification to student employee staff, referring complex inquiries to home department coordinators as needed.
USC McMorrow Neighborhood Academic Initiative
Los Angeles, CA
01.2018 - 01.2022
- Supervised 40+ temporary employees and student worker staff and over 1,000 student scholars during weekday and Saturday programming.
- Supported program operations by coordinating logistics, managing schedules, and overseeing supply orders via Amazon, Costco and purchases through Workday Financials with the use of PRFs (Payment Request Forms).
- Conducted outreach to families using email, text, and automated systems (Call em All) and facilitated parent/staff meetings.
- Used Salesforce and Microsoft Office Suite for data collection, entry, and reporting.
Program Assistant / Tutor
USC Kinder2College
Los Angeles, CA
01.2013 - 01.2018
- Delivered classroom support for students in grades K–5 and managed student staff and scheduling.
- Conducted parent engagement and coordinated program communications.
- Developed curriculum materials and maintained student and program data.
Office Assistant
California Hospital (Dignity Health)
Los Angeles, CA
01.2015 - 01.2016
- Assisted with patient discharge processes and follow-up communication.
- Entered data into medical databases and served as a bilingual interpreter.
Teacher
Hope Street Family Early Care Education Center
Los Angeles, CA
01.2010 - 01.2016
- Led classroom for children ages birth to five; conducted assessments, parent-teacher conferences, and staff training.
- Mentored Teaching Assistants , assisted in lesson planning.
Education
Associate of Arts - Child Development
Los Angeles City College
Los Angeles01.2005
High School Diploma -
USC Math and Science Technology High School
Los Angeles01.1997
Skills
- Workday
- Salesforce
- Microsoft Office Suites
- Google Docs/Forms
- Adobe Acrobat
- Slack
- ASANA
- Bilingual - Spanish Proficient
References
Available upon request.
Certifications
USC Certified Driver Training, Site Supervisor-Early Childhood Program, Children with Special Needs, School-Aged Program, Master Teacher III – Specialization in Parenting, Infant and Toddler Studies, Teacher II – School-Aged Children, Associate Teacher I – Early Childhood Program, Catechism Instructor, First Aid CPR, Praesidium Academy-Mandated Reporter
Timeline
Office Assistant II
USC McMorrow Neighborhood Academic Initiative
01.2022 - Current
USC McMorrow Neighborhood Academic Initiative
01.2018 - 01.2022
Office Assistant
California Hospital (Dignity Health)
01.2015 - 01.2016
Program Assistant / Tutor
USC Kinder2College
01.2013 - 01.2018
Teacher
Hope Street Family Early Care Education Center
01.2010 - 01.2016
Associate of Arts - Child Development
Los Angeles City College
High School Diploma -
USC Math and Science Technology High School
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