Carolina Carstensen
Tukwila,WA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. I am able to show customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flex-Admissions/Retail Sales Associate Cashier
Space Needle
Seattle, WA
07.2023 - 12.2023
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Cleaned shelves, counters and tables to maintain organized store.
- Bagged or packaged purchases and wrapped gifts.
- Helped other team members as needed during peak business times.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained a clean and organized work area throughout the shift.
- Assisted customers in locating items within the store.
- Computed purchases and received and processed debit/credit payment.
- Prepared merchandise for purchase or rental.
- Assisted with training new employees on proper debit/credit handling procedures.
- Greeted customers and provided excellent customer service.
- Stocked shelves and maintained product displays.
- Offered suggestions when appropriate to help customers find what they wanted quickly.
- Resolved customer complaints or referred them to management for resolution.
- Provided information about products and services to customers.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Restocked supplies like paper bags, tissue paper as needed.
- Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.
- Handled returns and exchanges according to established policies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Food Delivery Driver
UberEATS
Seattle, WA
08.2016 - 07.2023
- A self-motivated, organized professional with excellent customer service skills and strong administrative experience
- Completed on-time deliveries by choosing the best and most efficient routes
- Strong attention to detail on vehicle maintenance and cleaning
- Quickly and accurately respond on short notice.
- Documented time of delivery to record completion of order.
- Maintained positive relationships with customers to promote further business opportunities.
- Identified potential problems or complaints from customers and took appropriate action as necessary.
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
- Carried food in insulated bags to maintain hot or cold temperature.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Offered customers information about restaurant menu items or special promotions.
- Issued sales promotion materials to customers to boost sales.
- Delivered fresh food to customers across local area.
- Recorded weekly hours and mileage for accurate payment.
- Followed all safety protocols while driving.
- Communicated with restaurant staff to coordinate deliveries and obtain destination address.
- Maintained cleanliness of vehicle interior and exterior.
- Provided excellent customer service throughout the delivery process.
- Complied with company policies related to safe driving practices and procedures.
- Collected tips from customers through hands-free electronic methods.
- Maintained vehicle according to company and state safety requirements.
- Contacted customers prior to delivery to coordinate delivery times.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
- Adhered to local traffic laws at all times while delivering orders to customers.
- Coordinated with restaurant staff on order accuracy and pickup times.
- Answered customer inquiries regarding menu items, prices and availability.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Delivered products to customer locations on time.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Ensured that the correct order was delivered to the customer.
Signing Associate
Macy's
Seattle, WA
08.2018 - 12.2018
- In this position, my main job was to take up and put down sales signs
- I also helped in inventory, pre-sales, and POS transactions
- I also assisted with customers when they needed help with price checks or to find an item
- My cart was very organized as I restocked it on a daily basis
- My other responsibilities included working in the backroom inventory.
- Assisted customers with selecting items and answering questions about products.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered customer questions and provided store information.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Operated equipment such as scanners and scales correctly during checkout process.
- Greeted customers to determine wants or needs.
- Built relationships with customers by providing friendly customer service.
- Researched information related to merchandise availability or pricing.
Sales Floor Associate
Tj Maxx
Helena, MT
09.2015 - 04.2016
- My position at TJ Maxx was floor associate
- I worked mainly as a merchandiser
- The job entailed me to work markdowns, stock sales floor racks, price check for customers, work the stockroom, and work in end of year inventory
- In addition to this, I worked in customer Service
- The areas where I worked this was in the fitting rooms and some on the cash register
- I also helped to assemble furniture at times.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
- Performed inventory counts on a regular basis to ensure accurate stock levels.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Adhered to all company procedures when handling sensitive data such as credit card information.
Education
High school or equivalent in Education - General Studies with focus on accounting
El Capitan High School
Lakeside, CA06.2005
Some College (No Degree) - Graphic Design
Art Institue of Seattle
Seattle, WASkills
- Customer Support
- POS Terminal Operation
- Inventory Management
- Merchandise Restocking
- Dressing Room Maintanence
- Credit Card Processing
- POS Operation
- Cash Handling
- Computer Proficiency and Microsoft Office
- Customer Service
- Hotel hospitality (3 yrs)
- Crew member (2 yrs)
- Adobe (photoshop, illustrator, and indesign)
- Basic office skills
Certification
- Customer Service Skills assessment, 09/01/18, Present, https://share.indeedassessments.com/share_assignment/uqlbj561wtikjxcb
- Food Handler, 04/01/21, 04/01/23
- Driver's license
- Food Handler Certification, 04/01/21, 04/01/23
- MAST permit class 12 and 13, 12/01/21, 12/01/26
- Non-CDL Class C
Assessments
- Elementary school classroom management, Proficient, 10/01/22
- Retail customer service, Proficient, 11/01/22
- Early childhood development, Proficient, 10/01/22
- Front desk agent (hotel), Proficient, 08/01/22
- Delivery driver, Proficient, 08/01/22
- Customer service, Proficient, 03/01/21
- Business math, Completed, 04/01/23
- Customer focus & orientation, Proficient, 11/01/21
- Work style: Reliability, Proficient, 01/01/22
- Customer Service Skills, Completed, 09/01/18
life skills
As a youth, i worked with my mother in her real estate business. I was responsible for making advertising flyers and distributing these from door to door to help her find potential clients. My work with open houses gave me an opportunity to learn the basics of real estate. I also have a general understanding of the MLS system.
I was a Candy stripper for the years of 2001 and 2002. I worked in the maternity ward taking care of the needs of new mothers. The duties i was assigned to help with included working the multiple phone line system, nutrition assistance, and any other needs the new mothers might have. Also worked the gift shop and rehabilitation ward.
Timeline
Flex-Admissions/Retail Sales Associate Cashier
Space Needle
07.2023 - 12.2023
Signing Associate
Macy's
08.2018 - 12.2018
Food Delivery Driver
UberEATS
08.2016 - 07.2023
Sales Floor Associate
Tj Maxx
09.2015 - 04.2016
High school or equivalent in Education - General Studies with focus on accounting
El Capitan High School
Some College (No Degree) - Graphic Design
Art Institue of Seattle
- Customer Service Skills assessment, 09/01/18, Present, https://share.indeedassessments.com/share_assignment/uqlbj561wtikjxcb
- Food Handler, 04/01/21, 04/01/23
- Driver's license
- Food Handler Certification, 04/01/21, 04/01/23
- MAST permit class 12 and 13, 12/01/21, 12/01/26
- Non-CDL Class C
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