Summary
Overview
Work History
Education
Skills
Timeline
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Carolina Castro

Summary

Responsible and dependable candidate willing to go the extra mile to assist others with solving problems. Highly organized with exemplary multitasking, time management and customer service skills. Willingness to take on added responsibilities to meet team goals. Seeking position with great organization offering opportunities for advancement.



Overview

10
10
years of professional experience

Work History

General Accountant

New Orleans Marriott
01.2022 - Current
  • Contacted customers to immediately find resolutions for escalated issues
  • Prepare, review and issue itemized bills for hotel group bookings
  • Settle open guest accounts with balances and process payment for guest reservations
  • Review and settle accounts from transient wholesalers
  • Preform follow up billing and credit collection with customers and wholesalers
  • Research and resolve credit card disputes and chargebacks based on backup
  • Make necessary adjustments to guest folios and customer bills
  • Handling check and credit card payment for guest and customers
  • Providing folio and itemized receipts per guest request.
  • Maintaining hotel cash safe and recording any variances
  • Received and prepared daily cash deposits for multiple hotel departments
  • Distribute cashier banks and handle change request

Bartender

MWR Ticket Office
02.2019 - 06.2023
  • Keeping the bar area stocked and clean, taking orders, making drinks, all while maintaining conversations with guests
  • Ensuring that customers receive efficient and prompt service
  • Opened and closed bar according to management standards
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
  • Checked ID cards and verified bar guests were of legal age
  • Responsible for the safety and well-being of all bar guests
  • Excelled in serving mixed drinks and beer in an overly chaotic, loud, outdoor environment
  • Ability to work under pressure in a fast-paced environment amid distractions and interruptions
  • Cash register operation
  • Accounting for sales and balancing drawers at the beginning and end of each shift
  • Interact with diverse groups of people from around the world on a daily basis.

Collections Specialist

Metairie Bank
06.2021 - 12.2021
  • Monitor accounts to identify outstanding debt
  • Take action to encourage timely debt payment
  • Process payments resolving billing and customer credit issue
  • Patients and ability to handle stress
  • Find and contact clients to ask about their overdue payments
  • Investigate historical data for each debt or bill
  • Report on collection activity and accounts receivable status
  • Excellent communication skills (written and oral).

Spa Consultant

Planet Beach Spray And Spa Belle Chasse
02.2019 - 10.2021
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries
  • Entered details such as payments, account information and call logs into SpaIntel system
  • Copied, logged and scanned supporting documentation and placed all information in client files
  • Performed initial client assessment and analysis to begin the research process
  • Verified data integrity and accuracy
  • Answered an average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.

Hostess Server

New Orleans Marriott Hotel
10.2017 - 02.2019
  • Bussed and quickly reset tables to maintain presentable, guest-ready dining area
  • Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Offered genuine thanks to every guest for patronage to top off outstanding experiences and promote loyalty
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
  • Cultivated positive guest relations by managing information and orchestrating speedy seatings
  • Answered phones and handled reservations
  • Greeted and seated guests with consideration for their preferences and the restaurant's needs
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
  • Arrange and update staff on reservations in their assigned areas.

Lifeguard

Lincoln Military Housing - Albany Hill
03.2014 - 10.2015
  • Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment
  • Monitored safety of all guests in and around swimming pool
  • Completed basic maintenance and repairs to keep pools functioning properly
  • Planning lessons for a variety of ages
  • Rescue and examine injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment
  • Work collaboratively with all lifeguards
  • Took inventory of various equipment, scheduled appointments and assisted office staff.

Education

Some college (No degree) - Accounting and Business Management

Delgado Community College
New Orleans, LA

Bachelor of Arts - Accounting And Finance

The University of Arizona Global Campus
San Diego, CA
12.2025

High School Diploma -

Belle Chasse High School
Belle Chasse, LA
01.2017

Skills

  • Extremely organized
  • Materials preparation
  • Excellent customer service
  • Attending multiple customers
  • Positive attitude
  • Highly reliable
  • Fast learner
  • Cash register operation
  • New hire training
  • Sale expertise
  • Employee mentoring
  • Sales techniques
  • Computer proficiency
  • Organizing and prioritizing
  • PeopleSoft

Timeline

General Accountant

New Orleans Marriott
01.2022 - Current

Collections Specialist

Metairie Bank
06.2021 - 12.2021

Bartender

MWR Ticket Office
02.2019 - 06.2023

Spa Consultant

Planet Beach Spray And Spa Belle Chasse
02.2019 - 10.2021

Hostess Server

New Orleans Marriott Hotel
10.2017 - 02.2019

Lifeguard

Lincoln Military Housing - Albany Hill
03.2014 - 10.2015

Some college (No degree) - Accounting and Business Management

Delgado Community College

Bachelor of Arts - Accounting And Finance

The University of Arizona Global Campus

High School Diploma -

Belle Chasse High School

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Carolina Castro