Carolina Cepeda
Summary
Logistics Coordinator - Over 15 years or successful experience in logistics and customer service management. Bilingual results-oriented individual with strong attention to detail, organizational, communication, verbal and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Logistics Operations Specialist
Yusen Logistics (Americas) Inc.
07.2021 - Current
- Responsible for Order Management, Planning and Capacity, Visibility and Disruption Management of customer cargo and overall AP/AR readiness.
- Operations and Customer Facing
- Maintain and improve overall communications and relations with vendors, suppliers and carriers.
- Monitor, Review and Address any/all Audits, Customer Helds and invoicing related matters.
- Prepare and process all AP/AR invoices.
- Attended monthly meetings with clients regarding continuous improvement, general consulting target, and meet goal of increasing delivery lanes, and dedicated routes.
- Ensuring On Time Performance metrics are met on the customer and carrier facing side of the house and instill corrective action/measures to improve if needed.
- Day to day tracking and tracing Problem Solving & Decision Making, Accountability & Responsibility, Communication, Collaboration & Teamwork, Customer Focus
- Provide back up support when frontline operator is absent.
Team Logistics Specialist
Pero Family Farms Food Company LLC
08.2018 - 07.2021
- Primarily responsible for scheduling loads going to the Northeast working alongside with Dispatch and Sales account representative.
- Build orders in Famous for dispatchers to build trips.
- Managed loads on each order in order to provide optimal customer service.
- Planned and prioritize daily PO's scheduling, prepared and finalized billing once the delivery had been met.
- Data entry orders creation, keeping loads and paperwork organized, filing documents, organizing carrier documents.
- Ensure all delivery appointments are made, either via website, email or calling and updated the system for dispatchers' visibility.
Logistics Coordinator
Worldwide Logistics Group
09.2016 - 06.2018
- Handle the complete shipping documentation process to meet US Customs and Shipping Line requirements/deadlines (AES, Cover letters, Bill of Lading, MAWB.
- Weekly follow up to obtain confirmation that all paperwork was accepted by the shipping lines.
- Maintain quality results by following export standards, procedures, and regulations
- Provide outstanding customer service at all times
- Ensure accuracy in all export documentation (Cover Letters, Bill of Ladings, AES/ACE filings, etc.) to avoid penalties charged to the company
- Work directly with carriers to coordinate and follow up incoming shipments
- Provide effective and accurate instructions to transportation carriers according to company's shipping guidelines
- Calculate rates and price conversions; profit and loss analysis
- Maintain communication with customers, carriers and vendors
- Assist customers with question complaints, requests, tracking and tracing
- Process, arrange and coordinate cargo bookings with customer and overseas agents
- Handle accounting processes accurately and in a timely manner.
Oceans Operations
UTC Overseas, Inc.
11.2015 - 09.2016
- Customer Service Oriented Coordinator responsible for handling all VIP accounts
- Timely preparation of all required documentation (Letter of Credit, Bill of Lading (Air & Ocean) and filing SEDS
- Coordinate and monitor supply chain operations
- Ensure premises, assets and communication ways are used effectively
- Utilizing logistics IT to optimize procedures
- Recruiting and coordinating logistics staff (e.g
- Truck drivers) according to availabilities and requirements
- Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs
- Communicate with suppliers, retailers, customers etc
- To achieve profitable deals and mutual satisfaction
- Keep logs and records of executed orders.
President
CC's Sweet Delights
06.2008 - 10.2015
- Self-taught stay at home baker and entrepreneur
- Started my own specialized custom cake design business to help contribute to the household while I stayed at home raising our 2 beautiful young children
- Create custom ordered cakes, cake pops, cupcakes, etc
- For clients all over the tristate area
- Used social media and word of mouth to market my creations
- Listening closely to customers requests and ideas and giving them exactly what they wanted
- Manage all aspects of the business including, placing purchase orders, procuring baking materials and invoicing customers.
Logistics Import Analyst
Wings Logistics USA Corp.
10.2007 - 05.2008
- Arrange all Import shipments and orchestrate local deliveries to meet customer demand with little to no delay
- Manage activities throughout the order fulfilment and transportation cycle to make sure established deadlines are met
- Entering shipment details into the Gateway System and preparing shipments for billing
- Work extensively with Chadwick's of Boston in cutting I/T and assist in customs clearance
- Coordinate handling agents overseas for movement of freight
- Prepare SED, AWB, SLI, BL, Cargo Manifest and other shipping documents.
Logistics Import Analyst (Broker)
Menlo Worldwide B.V.
07.2002 - 10.2005
- Harmonized tariff schedule and client requirements
- Heavy customer service, maintained high profile VIP accounts
- Setting up of new customers
- Communicate with external airlines and internal import customer service/traffic departments
- Prepare import shipments for customers
- Create delivery orders and handle customs clearance, shipping, labeling, and distribution of cargo.
Air Import/Export Agent
Emery Worldwide
09.1997 - 01.2002
- Handle Import/Export freight and paperwork
- Break bulk, distribution of the Airway bill to the Airlines
- Prepare MAWB for consolidations in export and arranged bookings with the airlines
- Cut carriers and contact brokers for document pick up
- Assist in all customer service related problems and finding solutions to fulfill the customer's needs.
Education
High School Diploma - Business Administration and Management, General
Forest Hills High School
01.1994
Skills
- Logistics
- Air Freight
- Ocean Freight
- Customs Regulations
- 3PL and LTL Knowledge
- Documentation Management
- Logistics Analysis
- Microsoft Office
- Transportation Management Systems
- Bill of Lading
- Freight Dispatching
- PnL
- Import and Export Operations
References:
Melissa Gonzalez-Costa
Director Of Operations
Yusen Logistics
Phone# 201-954-4248
Melissa.Gonzalez@us.yusen-logistics.com
David Sanchez
IT Project Manager
Maureen Data Systems
Phone# 718-809-7878
Timeline
Logistics Operations Specialist
Yusen Logistics (Americas) Inc.
07.2021 - Current
Team Logistics Specialist
Pero Family Farms Food Company LLC
08.2018 - 07.2021
Logistics Coordinator
Worldwide Logistics Group
09.2016 - 06.2018
Oceans Operations
UTC Overseas, Inc.
11.2015 - 09.2016
President
CC's Sweet Delights
06.2008 - 10.2015
Logistics Import Analyst
Wings Logistics USA Corp.
10.2007 - 05.2008
Logistics Import Analyst (Broker)
Menlo Worldwide B.V.
07.2002 - 10.2005
Air Import/Export Agent
Emery Worldwide
09.1997 - 01.2002
High School Diploma - Business Administration and Management, General
Forest Hills High School
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